Groove Content Team Posts

Groove Content Team

All of Groove's posts

Customer Support · 7 Min read

5 Things CEOs and Founders Need to Know About Good Customer Service

Customer happiness comes from the top down. Here are five important tips to make sure your support team — and your business — succeeds.

Customer Support · 6 Min read

5 Best AI Tools for Customer Service Automation

We’re sharing our picks of the best AI tools and looking at how AI can improve customer service operations without compromising on quality and connection.

Customer Support · 5 Min read

13 Customer Holiday Gift Ideas That Don’t Suck

This year, forget the lame corporate gifts, and send something awesome. Here are 11 ideas your customers will love.

Customer Support · 8 Min read

How To Establish a Culture of “Everyone Does Support”

If customer service is a one-person job on your team, you could be leaving insights, revenue and customer loyalty on the table. Here’s why…

Customer Support · 8 Min read

Why It’s OK to Fire Your Bad Customers

Most customers are a pleasure to deal with, and keeping them happy helps your business grow. Here’s how to handle those who do nothing but cost you money.

Customer Support · 7 Min read

Using the Right Tone: What Louis C.K. Can Teach Us About Customer Service

In customer service, what you say doesn’t matter nearly as much as what your customers hear. Use these tone tips to make sure your customers feel good about doing business with you

Customer Support · 21 Min read

Comparing the Best Ecommerce Platforms in 2024

The debate rages between WooCommerce, Shopify, Magento, and BigCommerce for best ecomm platform -- we'll help you find the best one for you.

Customer Support · 11 Min read

2024 Ecommerce Platform Guide: WooCommerce vs. Magento

On one hand, WooCommerce: built on (free) WordPress, charging you nothing to use its services. Or Magento: built for large enterprises, people with big budgets, and large development teams.

Customer Support · 11 Min read

2024 Ecommerce Platform Guide: Shopify vs WooCommerce

One thing is clear: these are two highly popular, highly accessible platforms for turning your dream into a real, live, working ecommerce store. The only question is: which one is the better choice?

The Blog Squad

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Alex Turnbull

CEO & Founder, Groove See all articles

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