A collection of 12 posts
7 Min read
Boost your small business with intelligent customer experience! Learn four practical steps to implement ICX and deliver competitive support.
Bildad Oyugi Writer & Editor
9 Min read
Improve customer satisfaction, enhance brand perception. and drive omnichannel engagement with a strong digital customer experience strategy!
Nicholas Walters Writer & Editor
Want to drive growth? Retain customers? Encourage positive word-of-mouth? A well-crafted customer success plan does all that and more!
What is customer sentiment? Learn how this key metric offers valuable insights into emotions, opinions, and attitudes about your business!
12 Min read
Leverage customer sentiment analysis to improve your business! Understand customer needs, optimize user experience, and drive loyalty.
11 Min read
Transform your business by optimizing customer touchpoints. Discover 7 practical strategies to enhance customer experience and boost growth!
13 Min read
Gain a competitive edge with customer feedback reports! Learn how to gather, organize, analyze, and apply insights to further growth.
Enhance CX with real time customer insights! Learn how to gather qualitative and quantitative data, and turn it into actionable changes.
8 Min read
You don't need a big budget to build a strong customer experience team. Learn how to leverage the personnel and resources you already have!
Building great customer experiences increases customer satisfaction, loyalty, and revenue. Transform your customer support with Groove.
10 Min read
Keeping in touch with buyers post-purchase encourages retention. Here's how to follow up with a customer and build long-term relationships!
Nine real customer success strategies we use at Groove, along with templates to set them up yourself.
Amanda Langford Groove Writer
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