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Customer Support · 7 Min read

These nine individuals offer insight and practical advice to help you up your support game.

Kerri Tielman Groove Writer

Customer Support · 2 Min read

It’s hard to find great videos about customer support. These five all deliver.

Kerri Tielman Groove Writer

Customer Support · 5 Min read

There’s no shortage of things to measure in customer support. Here’s the one that rises above the rest.

Kerri Tielman Groove Writer

Customer Support · 10 Min read

You’ve hit a tipping point, and you need help. Use this guide to make the best hire you possibly can

Amanda Langford Groove Writer

Customer Support · 5 Min read

Hiring great people is not enough. You need to empower them to do great things. Here’s how.

Amanda Langford Groove Writer

Customer Support · 5 Min read

Many support teams focus solely on answering questions rather than asking them. Here’s why that’s not enough.

Amanda Langford Groove Writer

Customer Support · 5 Min read

What do you do when your customers don’t speak your language?

Amanda Langford Groove Writer

Customer Support · 6 Min read

If you’re feeling the crush of an overloaded support inbox, use these tips to get fewer emails.

Luca Lyons Groove Writer

Customer Support · 5 Min read

You might be making one or more of these support mistakes without even knowing it.

Amanda Langford Groove Writer