You searched for customer onboarding

Customer Support · 5 Min read

Customer Success is the foundation of our growth. Here’s how we track and improve on it to keep growing.

Alex Turnbull CEO & Founder @Groove

Customer Support · 8 Min read

Bringing in new customers is hard, but losing them is easy (and costly). Here are 10 customer retention strategies you need to use.

Luca Lyons Groove Writer

Growth · 7 Min read

The onboarding experience can be the difference between life and death for your product. Here's eveything we learned about improving it

Alex Turnbull CEO & Founder @Groove

Founder's Journey · 7 Min read

In the early days of your company doing things that don't scale is often the best way to acquire your first customers

Alex Turnbull CEO & Founder @Groove

Founder's Journey · 10 Min read

There are a few things more important to a founder than doing customer development. Check this post to learn how to do it right

Alex Turnbull CEO & Founder @Groove

Growth · 5 Min read

After finding a surprise in our data, we set out to see if we could get more incoming customer support emails — on purpose.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

We fixed several annoying bugs, made new user onboarding easier and started to deploy our new infrastructure

Kerri Tielman Groove Writer

Customer Support · 6 Min read

A Client Success Manager can improve your business, but do you need one? Let's explore what this role is and how to make the right decision.

Vlad Falin Groove Writer

Customer Support · 8 Min read

Our most successful autoresponder email campaigns—now yours for the taking (and learning).

Amanda Langford Groove Writer