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Customer Support · 8 Min read

People are complicated. Understanding the psychology of customer service and make it work to your advantage.

Groove Content Team

Entrepreneurship · 7 Min read

Impatience is one of the deadliest mistakes in business. Here’s how to control it.

Alex Turnbull CEO & Founder @Groove

Customer Support · 13 Min read

Customer onboarding is one of your most important hires. Here’s how to get it right.

Groove Content Team

Customer Support · 7 Min read

Use these social media customer support tips to build better relationships with your customers.

Groove Content Team

Customer Support · 6 Min read

Successful customer support starts with an extraordinary customer support team.

Groove Content Team

Customer Support · 5 Min read

It’s easy to get complacent when you’re fielding tickets all day. Here’s a reality check.

Groove Content Team

Entrepreneurship · 4 Min read

Want to maximize your chances of success? Practice these.

Alex Turnbull CEO & Founder @Groove

Customer Support · 10 Min read

Want maximum results from your support efforts? Here’s how to get the most from your team.

Groove Content Team

Customer Support · 7 Min read

There are a lot of “keys to success” thrown around in the support world. But there’s only one that works every time.

Groove Content Team