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131 posts found for “customer onboarding”

Customer Support · 8 Min read

Small Business Customer Service: With 5x More Tickets Than Usual We Had to Act Fast

How we handled an overflowing inbox while keeping our focus on sustainable growth.

Forrest Murphy Groove Writer

Customer Support · 14 Min read

What is Good Customer Service? A Definition, Data & 11 Qualities of Exceptional Support

Let’s explore a comprehensive answer—backed by data, five timeless sources, and 11 qualities of exceptional support—to, “What is good customer service?”

Kerri Tielman Groove Writer

Customer Support · 20 Min read

15 Customer Service Skills & How to Improve Each One (Step-by-Step)

Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.

Luca Lyons Groove Writer

Customer Support · 10 Min read

Customer Marketing: 3 Retention Metrics, 3 Growth Metrics, and 6 Strategies to Jumpstart Your Marketing Plan

Customer marketing holds the key to sustainable and economic growth. Here’s how to build a plan of action for your business.

Kerri Tielman Groove Writer

Growth · 11 Min read

Steal Our Marketing Persona Template (And the Customer Research Process That Goes With It)

Most marketing personas aren’t very helpful. Here’s a marketing persona template and research process that can help your business grow.

Luca Lyons Groove Writer

Customer Support · 6 Min read

Our Customer Success Tools: How These 6 Tools Keep Us Sane

Searching for the right customer success tools for your team? Here’s our stack and why it works for us (and how it could work for you too).

Forrest Murphy Groove Writer

Customer Support · 15 Min read

10 Types of Customer Service Tools (And How to Pick the Right One)

A complete guide to finding the right customer support software for your company.

Forrest Murphy September 10, 2024 Groove Writer

Customer Support · 10 Min read

Defining the Customer Experience Specialist: How CX Managers Can Clarify Roles & Hire for Growth

The process for hiring a customer experience specialist is broken. Find out how leaders and job seekers can fix it with three strategies.

Forrest Murphy Groove Writer

Customer Support · 10 Min read

How to Create a Knowledge Base from Start to Finish: Building Self-Service for Customer Support

Learn how to create a knowledge base from the ground up that your customers will love.

Kerri Tielman Groove Writer