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Customer Support · 8 Min read

There's a lot of AI customer support software. Is it worth your time and money? Let's talk about what AI can do for your human service team!

Bildad Oyugi Writer & Editor

Customer Support · 9 Min read

Having trouble inspiring your support team? Boost customer service motivation (and effectiveness) with these seven tips for small businesses!

Bildad Oyugi Writer & Editor

Customer Support · 9 Min read

Not sure how to respond to positive customer reviews – or if you should? Boost your reputation and customer loyalty with these eight tips!

Bildad Oyugi Writer & Editor

Customer Support · 10 Min read

What is a help desk? Let's explore some definitions, talk about what help desks can do for your business, and help you find the right one!

Nicholas Walters Writer & Editor

Customer Support · 7 Min read

Do you know the difference between customer service vs customer experience? Understanding both is key for growing your business. Here's why!

Bildad Oyugi Writer & Editor

Small Business · 12 Min read

Learn the secrets of effective small business branding, from defining your values to creating a memorable brand visual identity.

Bildad Oyugi Writer & Editor

Customer Support · 6 Min read

A Client Success Manager can improve your business, but do you need one? Let's explore what this role is and how to make the right decision.

Vlad Falin Groove Writer

Customer Support · 7 Min read

Wondering how to handle customer complaints effectively? Look no further! Here's a 6-step process to turn unhappy buyers into loyal customers.

Vlad Falin Groove Writer

Customer Support · 8 Min read

If you want to grow your business and profits, you'll need to maximize customer value. Here's what that means and how to get started!

Vlad Falin Groove Writer