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Customer Support · 13 Min read

Want to boost satisfaction, reduce support workload, & free up time to grow your business? These self service options for customers can help!

Bildad Oyugi Writer & Editor @Groove

Small Business · 12 Min read

Learn the secrets of effective small business branding, from defining your values to creating a memorable brand visual identity.

Bildad Oyugi Writer & Editor @Groove

Marketing · 12 Min read

Just starting out with PPC for small business? Here's what you need to know to launch and optimize successful pay-per-click campaigns!

Bildad Oyugi Writer & Editor @Groove

Customer Support · 6 Min read

A Client Success Manager can improve your business, but do you need one? Let's explore what this role is and how to make the right decision.

Vlad Falin

Customer Support · 7 Min read

Wondering how to handle customer complaints effectively? Look no further! Here's a 6-step process to turn unhappy buyers into loyal customers.

Vlad Falin

Customer Support · 8 Min read

If you want to grow your business and profits, you'll need to maximize customer value. Here's what that means and how to get started!

Vlad Falin

Customer Support · 7 Min read

Every customer support interaction benefits from a customized approach. Here's how to choose the perfect communication style for each buyer!

Vlad Falin

Customer Support · 10 Min read

It’s tempting to constantly focus on your company’s products and...

Vlad Falin

Customer Support · 8 Min read

The new frontier of competition in developer markets was and...

Vlad Falin