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How to create a customer-centric mindset to power every business decision.

A woman and images representing data.

Customer Support ·  7 Min read

How To Choose the Right SaaS Helpdesk Software

Choose the ideal SaaS helpdesk software for your business! Here's how to evaluate features, scalability, and integrations against your needs.

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Bildad Oyugi Writer & Editor

Two happy customer service agents.

Customer Support ·  11 Min read

What’s the Best Customer Service Software for Your Small Business?

Find out why Groove is the perfect customer service software for small business! Save time and money while driving customer satisfaction.

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Nicholas Walters Writer & Editor

Selecting a book off a library shelf.

Customer Support ·  10 Min read

How To Use Internal Knowledge Base Software To Improve Customer Support

Streamline your customer support with internal knowledge base software! Simplify training, performance management, and daily operations.

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Bildad Oyugi Writer & Editor

Customer Support ·  9 Min read

SaaS Customer Support Training: How To Get It Right the First Time

Boost retention through SaaS customer support training! Learn how to educate your team, and help them create excellent customer experiences.

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Nicholas Walters Writer & Editor

Customer Support ·  9 Min read

What’s the Best Outlook Alternative for Customer Support?

Struggling to stay on top of customer messages? Learn how to find the right Outlook alternative for your small business customer support team!

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Nicholas Walters Writer & Editor

Customer Support ·  9 Min read

A Small Business Guide To Customer Service Quality Assurance

Learn how to implement an effective customer service quality assurance program! Here are some practical steps to enhance customer experiences.

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Bildad Oyugi Writer & Editor

Customer Support ·  11 Min read

How To Create a Realistic Hybrid Customer Service Strategy

Discover the benefits of hybrid customer service! Scale your business successfully with the right mix of automation and human support.

Nicholas Walters avatar

Nicholas Walters Writer & Editor

Customer Support ·  6 Min read

How To Write an Effective Customer Apology Letter (Plus Templates)

Master the art of customer apology letters, and transform your customer service recovery! Get templates and streamline your apology workflows.

Bildad Oyugi avatar

Bildad Oyugi Writer & Editor

Customer Support ·  10 Min read

How To Provide Better Tech Support for Your Small Business (6 Tips)

Quality tech support drives customer retention for your small business. Here's how to provide it promptly, effectively, and on a budget!

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Nicholas Walters Writer & Editor

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