Wow | Groove Blog

How to create a customer-centric mindset to power every business decision.

Customer Support · 9 Min read

Discover how to build a powerful customer service workflow that enhances customer support, and improves customer satisfaction.

Bildad Oyugi Writer & Editor

Customer Support · 12 Min read

Not sure how to streamline customer service as a small business? Discover tips to boost efficiency and improve the customer experience!

Bildad Oyugi Writer & Editor

Customer Support · 14 Min read

Outgrown Gmail? Explore these Gmail alternatives for customer emails, and find out how a help desk can transform your support workflow!

Nicholas Walters Writer & Editor

Customer Support · 8 Min read

Discover 5 tips for maximizing customer service speed. Learn strategies on how to deliver great customer support and service quality.

Bildad Oyugi Writer & Editor

Customer Support · 10 Min read

Unlock effective customer service collaboration! Follow these four steps to improve efficiency and increase customer satisfaction.

Bildad Oyugi Writer & Editor

Customer Support · 7 Min read

Just what is hypercare? Here's how to provide top-quality service during customer onboarding, product updates, and other key touchpoints.

Nicholas Walters Writer & Editor

Customer Support · 10 Min read

Overwhelmed by endless questions? Learn how to build a customer support knowledge base that empowers buyers and saves your team valuable time!

Bildad Oyugi Writer & Editor

Customer Support · 11 Min read

Intercom? Help Scout? GrooveHQ? Which one will be the best Zendesk alternative? The sleeper who beats Zendesk for you is....

Bildad Oyugi Writer & Editor

Customer Support · 11 Min read

Discover how to prioritize support tickets by urgency and impact! The result: faster resolutions and improved service quality.

Bildad Oyugi Writer & Editor

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