Wow | Groove Blog

How to create a customer-centric mindset to power every business decision.

AI · 3 Min read

Groove Networks, LLC. Acquires Kroto.one to Reinvent AI-Powered Knowledge Management

Transform customer support with AI-powered knowledge management. Discover how to maintain an accurate knowledge base.

Alex Turnbull February 26, 2025 CEO & Founder @Groove

Predictive customer service computer use.

AI · 9 Min read

3 Tips for Successfully Implementing Predictive Customer Service

Discover how predictive customer service can revolutionize your business. Anticipate customer needs and deliver personalized experiences.

Nicholas Walters Writer & Editor

A woman looking upwards and many blue arrows.

Customer Support · 10 Min read

How Support Managers Can Help Their Teams Level Up in the Industry

Struggling to get your customer service agents performing at their best? Here are our top tips for how to level up your support team!

Syed Balkhi Founder @WPBeginner

Customer Support · 9 Min read

5 Freshdesk Alternatives for Small Online Businesses

If you're considering Freshdesk, but also trying to evaluate alternatives for pricing and feature set - we've done the legwork for you. Check out this free evaluation with competition and ratings.

Bildad Oyugi Writer & Editor

Customer Support · 7 Min read

The Fundamentals of Support Driven Growth

Unlock the potential of support driven growth for your business! Learn how to turn customer support into a productive revenue driver.

Nicholas Walters Writer & Editor

Customer Support · 10 Min read

How To Say No To Customers (And Why It’s Sometimes Necessary)

Learn how to say no to customers! Clear boundaries benefit your business, enhance relationships, and manage expectations – improving CX.

Nicholas Walters Writer & Editor

Customer Support · 7 Min read

How To Choose the Right SaaS Helpdesk Software

Choose the ideal SaaS helpdesk software for your business! Here's how to evaluate features, scalability, and integrations against your needs.

Bildad Oyugi Writer & Editor

Customer Support · 11 Min read

What’s the Best Customer Service Software for Your Small Business?

Find out why Groove is the perfect customer service software for small business! Save time and money while driving customer satisfaction.

Nicholas Walters Writer & Editor

Customer Support · 10 Min read

How To Use Internal Knowledge Base Software To Improve Customer Support

Streamline your customer support with internal knowledge base software! Simplify training, performance management, and daily operations.

Bildad Oyugi Writer & Editor

Next Publication

Behind the Curtain

An inside look at workplace culture for highly-productive, lean teams.

Discover more