Introducing Email Tracking: See When Your Support Emails Get Read

Introducing Email Tracking: See When Your Support Emails Get Read

We’ve got some great news for anyone who spends time wondering whether or not their customers have read their email responses.

As of this morning, all Groove users now have Email Tracking enabled.

Now, you’ll be able to see when your emails get read:

This new feature means you’ll save time on follow-ups and always know what happens to your Groove emails after you send them.

Grow Blog
Amanda Langford

Amanda spent a decade managing chaotic call centers before finding her calling in writing about customer service. When she's not penning articles, she's busy crafting the perfect coffee blend to fuel her next big idea.

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