Amanda Langford Posts

"Amanda spent a decade managing chaotic call centers before finding her calling in writing about customer service. When she's not penning articles, she's busy crafting the perfect coffee blend to fuel her next big idea."

Amanda Langford · Groove Writer

All of Amanda's posts

Customer Support · 7 Min read

5 Things CEOs and Founders Need to Know About Good Customer Service

Customer happiness comes from the top down. Here are five important tips to make sure your support team — and your business — succeeds.

Customer Support · 6 Min read

5 Best AI Tools for Customer Service Automation

We’re sharing our picks of the best AI tools and looking at how AI can improve customer service operations without compromising on quality and connection.

Customer Support · 8 Min read

How To Establish a Culture of “Everyone Does Support”

If customer service is a one-person job on your team, you could be leaving insights, revenue and customer loyalty on the table. Here’s why…

Customer Support · 11 Min read

2024 Ecommerce Platform Guide: BigCommerce vs Magento

Flip a coin and you probably can’t go wrong. But if you’re here because you’re looking to choose the right platform for your specific needs and budget, you’ll find that the differences aren’t always small, either.

Customer Support · 11 Min read

2024 Ecommerce Platform Guide: WooCommerce vs BigCommerce

Comparing WooCommerce and BigCommerce means comparing two of the larger ecomm platforms around -- if you're on WordPress, it's an easier choice, otherwise - we'll help you sort through the options.

Customer Support · 8 Min read

Zendesk vs Intercom: Help Desk Software Comparison

Zendesk or Intercom. The debate rages on. Groove has put together an informative review of both brands to highlight the similarities and differences to allow you to make the right choice.

Customer Support · 9 Min read

Zendesk vs Freshdesk: The Business Purchaser’s Guide

Trying to decide between Freshdesk and Zendesk for your customer service software solution? We've got you covered. We broke down price, features, pros and cons and more to help you decide. Check out what we found.

Customer Support · 8 Min read

A Guide to Ecommerce for Anyone in 2024

Everything you need to know about ecommerce in one spot. Definitions and advice and tools and more!

Customer Support · 9 Min read

Customer Service Interviewing Questions (for Managers and Candidates)

Here you’ll find questions from both perspectives: what you should ask as a prospective employee, and what employers should expect to hear when they conduct a job interview.

The Blog Squad

Every week, we share realistic and actionable advice from the Groove team.

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