A collection of 301 posts
7 Min read
"What does customer service mean to you" is one of the most common questions you'll hear in a job interview. Learn how to nail the answer
Forrest Murphy Groove Writer
8 Min read
Not sure what tiered support and swarming are? Not sure which approach is right for your team? No worries, we have all the answers for you.
Amanda Langford Groove Writer
We've shared lessons from thousands of customer support conversations to highlight 10 phrases to help you have easier support conversations.
5 Min read
How to know when it's time to look for another solution for customer service email management.
Five things you can immediately start doing to free up your support team’s time and energy to increase their productivity
Luca Lyons Groove Writer
Great customer service matters more than ever. It generates higher customer loyalty, more revenue, and great publicity
Kerri Tielman Groove Writer
When it comes to customer service burnout, we've seen it all. These are best tips on how to deal with burnout before it...burns your business
5 tactics to make sure that your customer surveys not only create actual value for your company, but are also painless and fun to fill out
Answering, “What is customer service?” is just the tip of the clarity-giving power a shared language creates for your business’ support.
4 Min read
What Net Promoter Score is, why you should care about it, and what to do when it’s not looking as good as you’d like it to
Everything we've learned about hiring remote support from our experience as a fully distributed customer support company.
6 Min read
Some aspects of customer service are too complicated to manage with just email. This is how help desk software can help you with them
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