A collection of 300 posts
11 Min read
We collected 10 of the most inspiring customer service examples we could find.
Forrest Murphy Groove Writer
16 Min read
Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers.
Luca Lyons Groove Writer
7 Min read
Customer service experience goes beyond call centers and emails. Learn how to leverage great customer service experiences to drive business growth.
13 Min read
The next time you face irate customer, you’ll know what to do. Here’s how to deal with angry customers—including examples, research, and best practices.
23 Min read
Need a customer relationship management alternative? This guide includes customer ratings, options, screenshots, and prices for 57 different CRM platforms.
8 Min read
Customer support specialists speak for your company. But what role, job, or person should you hire? Here’s how to build or join a great team.
Kerri Tielman Groove Writer
10 Min read
The process for hiring a customer experience specialist is broken. Find out how leaders and job seekers can fix it with three strategies.
Learn how to create a knowledge base from the ground up that your customers will love.
Your help desk should be your best employee. And the...
Learn how to create and use compelling customer stories to build credibility and turn more prospects in loyal customers
Customer success is not a fad, it's a neccessity. It nurtures customer loyalty and retention. Learn how to harness it to grow your business.
"What does customer service mean to you" is one of the most common questions you'll hear in a job interview. Learn how to nail the answer
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