A collection of 293 posts
7 Min read
For one eCommerce tech startup, customer experience strategy is the glue that holds everything else together. Here’s why CX is a cornerstone of its success.
Luca Lyons Groove Writer
5 Min read
Whether you’re hiring for your first customer service representative or...
Amanda Langford Groove Writer
9 Min read
10 must-read customer service tips for founders and small business owners who care about customer support.
Kerri Tielman Groove Writer
When building a successful business, everything screams for attention. Within that flood, why prioritize customer service?
11 Min read
We collected 10 of the most inspiring customer service examples we could find.
Forrest Murphy Groove Writer
16 Min read
Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers.
Customer service experience goes beyond call centers and emails. Learn how to leverage great customer service experiences to drive business growth.
13 Min read
The next time you face irate customer, you’ll know what to do. Here’s how to deal with angry customers—including examples, research, and best practices.
23 Min read
Need a customer relationship management alternative? This guide includes customer ratings, options, screenshots, and prices for 57 different CRM platforms.
8 Min read
Customer support specialists speak for your company. But what role, job, or person should you hire? Here’s how to build or join a great team.
10 Min read
The process for hiring a customer experience specialist is broken. Find out how leaders and job seekers can fix it with three strategies.
Learn how to create a knowledge base from the ground up that your customers will love.
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