A collection of 301 posts
6 Min read
Yes, good customer service can actually increase conversions. Here’s how.
Kerri Tielman Groove Writer
5 Min read
Are you sitting on lots of metrics, but struggling to act on them? Start here.
How to Build Customer Loyalty in Real-Time
Forrest Murphy Groove Writer
How to Calculate Your First Contact Resolution Rate, and Why You Need to
Amanda Langford Groove Writer
7 Min read
Follow these customer service rules to make better decisions and keep your customers happy.
Luca Lyons Groove Writer
Many of your online customers might be in different time zones. Do you need to be there, too?
It’s easy to get complacent when you’re fielding tickets all day. Here’s a reality check.
4 Min read
The right questions make all the difference. Here are four you can start with.
This habit could be crushing your productivity. Here’s how to stop it now.
Want to make deep connections with your customers? Here’s how.
10 Min read
Want maximum results from your support efforts? Here’s how to get the most from your team.
Think only big businesses can offer text messaging support? Think again.
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