A collection of 301 posts
7 Min read
These nine individuals offer insight and practical advice to help you up your support game.
Kerri Tielman Groove Writer
2 Min read
It’s hard to find great videos about customer support. These five all deliver.
8 Min read
Your users’ first experience is absolutely critical. Here’s how to design a customer onboarding experience that will earn you loyal customers.
Amanda Langford Groove Writer
There are a lot of “keys to success” thrown around in the support world. But there’s only one that works every time.
Customer loyalty starts with the very first customer experience. Here’s how to make it fun and memorable.
5 Min read
There’s no shortage of things to measure in customer support. Here’s the one that rises above the rest.
10 Min read
You’ve hit a tipping point, and you need help. Use this guide to make the best hire you possibly can
Hiring great people is not enough. You need to empower them to do great things. Here’s how.
6 Min read
Many businesses are making a big mistake when it comes to winning customer loyalty. Don’t be one of them.
Your customers’ first experience with you can determine whether they become loyal customers or fast churners.
Forrest Murphy Groove Writer
4 Min read
Customer service agents handle more emails than just about anyone. Here’s how to deal without going crazy.
Luca Lyons Groove Writer
Many support teams focus solely on answering questions rather than asking them. Here’s why that’s not enough.
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