Customer Support

A collection of 283 posts

7 Min read

5 Reasons Customer Support Shouldn’t Be a Premium Feature

Some companies offer support as a “feature” that gets better when customers pay for it. Here’s why that’s a mistake.

Luca Lyons Groove Writer

5 Min read

Your Customers Aren’t Telling You Everything. Here’s What To Do About It.

Good customer service is more than answering the support emails your customers send. Here’s how to find the customers who need help beyond your inbox.

Luca Lyons Groove Writer

8 Min read

The Best Tips And Tools For Managing A Remote Customer Service Team

Running a remote support team can be challenging. Here’s how to do it right.

Amanda Langford Groove Writer

4 Min read

How A Small Touch Can Turn A Bad Customer Experience Around

When it comes to salvaging a poor customer experience, little touches can make a big impact. Here’s how.

Forrest Murphy Groove Writer

8 Min read

10 Must-Read Books for Anyone Who Does Customer Service

Customer service books to share with your customer support team and improve customer service at your company.

Amanda Langford Groove Writer

7 Min read

The Ultimate Guide to Using Content in Customer Service

You can use your marketing content to build better relationships with your customers. Here’s how.

Luca Lyons Groove Writer

3 Min read

A Thanksgiving Challenge to EVERY Business: Cut the Bullshit

This year, forget the generic, corporate Facebook post about gratitude, and send a “thank you” that actually works.

Luca Lyons Groove Writer