Customer Support

A collection of 301 posts

7 Min read

13 Customer Service Email Tips (and Example)

A well-written customer support email can make all the difference...

Vlad Falin Groove Writer

9 Min read

How to Create a Helpful Frequently Asked Questions Section

Every customer is unique, but sometimes there are common denominators....

Vlad Falin Groove Writer

5 Min read

How To Improve Your Customer Care?

“The best customer service is if the customer doesn’t need...

Vlad Falin Groove Writer

6 Min read

How To Start: Customer Service Management

“Customer service shouldn’t just be a department, it should be...

Vlad Falin Groove Writer

4 Min read

Omnichannel Customer Support: Why Do You Need It?

Customer satisfaction’s importance can not be overstated. It gives you...

Vlad Falin Groove Writer

5 Min read

How Live Chat for Customer Support Can Boost LTV?

Customer acquisition is expensive and time-consuming, while the markets are...

Vlad Falin Groove Writer

7 Min read

Customer Self-Service: How To Build It?

Customer satisfaction is critical for the success of any business,...

Vlad Falin Groove Writer

5 Min read

Customer Support: Driver Of Your Business Growth

The competition is getting tougher every day. The tools, that...

Vlad Falin Groove Writer

7 Min read

5 Things CEOs and Founders Need to Know About Good Customer Service

Customer happiness comes from the top down. Here are five important tips to make sure your support team — and your business — succeeds.

Amanda Langford Groove Writer

5 Min read

Debunking the Myth: Why AI Enhances, Not Replaces, Human Customer Support

As stories of AI chatbots replacing entire customer support teams...

Vlad Falin Groove Writer

8 Min read

Customer Advocacy through Customer Support: Lower Churn, Higher Loyalty

Customer acquisition is difficult. Its costs time and money to...

Vlad Falin Groove Writer

6 Min read

Customer Acquisition Cost: Less CAC More LTV

“Why are you selling $1 for 90 cents ?” “Well,...

Vlad Falin Groove Writer