A collection of 267 posts
10 Min read
Customer success equals business success. Implement these strategies to see the benefits.
Forrest Murphy Groove Writer
12 Min read
If you run an e-commerce business, focus on these best practices to facilitate growth.
11 Min read
Looking to learn more about online chat support? We've broken down the benefits, implementation guidelines, and more.
Kerri Tielman Groove Writer
We've pulled together a list of high quality customer support templates to help you level up your support game!
Amanda Langford Groove Writer
It's cheaper to keep an old customer than to acquire a new one—with that in mind, we'll walk you through customer retention strategies and ideas.
7 Min read
Wondering what a true customer service oriented business is? We break it down along with the pros and cons associated with this approach.
Compare the top live chat apps for Shopify to choose the best tool for your store.
Luca Lyons Groove Writer
4 Min read
Find out everything you need to know about the position and how to find the perfect role for yourself or your business.
Setting up an ecommerce customer support team? We'll help you structure it for success, retention, and efficiency.
Ready to start the next Amazon? Or maybe just a side project for supplemental income? We're here to help you get started.
We’ll take a closer look at e-commerce support, complete with advice and tips to take your customer service to the next level.
5 Min read
Understand the role empathy plays in the workplace and how to nurture it among your team.
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