Entrepreneurship · 3 Min read
Every Friday, we’re answering your questions about business, startups, customer success and more.
Alex Turnbull CEO & Founder @Groove
Entrepreneurship · 7 Min read
We’re always trying to save money, but sometimes that can hurt more than help. Here’s why.
Customer Support · 5 Min read
There’s no shortage of things to measure in customer support. Here’s the one that rises above the rest.
Kerri Tielman Groove Writer
I’m proud of the team we’ve built, but it hasn’t been easy. Here are the mistakes that hurt the most.
Product Updates · 2 Min read
After 6 weeks plugging away, we are truly thrilled to release those upgrades to all of our customers today.
Entrepreneurship · 2 Min read
Remote Work · 6 Min read
Meetings are often expensive and wasteful, but they don’t have to be. Here’s how we hacked ours.
Distributed teams are getting more and more common, but too many businesses still cling to outdated assumptions
Customer Support · 10 Min read
You’ve hit a tipping point, and you need help. Use this guide to make the best hire you possibly can
Amanda Langford Groove Writer
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