Entrepreneurship · 5 Min read
Customer emails about product updates are often an afterthought. Here’s why they shouldn’t be.
Alex Turnbull CEO & Founder @Groove
Customer Support · 7 Min read
These nine individuals offer insight and practical advice to help you up your support game.
Kerri Tielman Groove Writer
Entrepreneurship · 2 Min read
Every Friday, we’re answering your questions about business, startups, customer success and more.
Customer Support · 2 Min read
It’s hard to find great videos about customer support. These five all deliver.
Customer Support · 8 Min read
Your users’ first experience is absolutely critical. Here’s how to design a customer onboarding experience that will earn you loyal customers.
Amanda Langford Groove Writer
Growth · 10 Min read
Brian Wong on losing his job, networking and building a business by asking questions.
Product Updates · 2 Min read
If you’ve ever wondered who did what on a ticket and when, our new ticket history lets you see exactly that
The co-founder of KISSmetrics and Crazy Egg shares valuable insights on growing a business. Read the interview now.
Entrepreneurship · < 1 Min read
Growth · 9 Min read
We’ve been working with a business coach for a full quarter now. Here’s what we’ve learned.
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