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Customer Support · 7 Min read

Despite its small size, your email auto-reply can be powerful. Here’s a personalized sample template that feels human, even if it’s not.

Groove Content Team

Customer Support · 4 Min read

Find out how to provide exceptional customer service using our 15-point checklist.

Groove Content Team

Customer Support · 5 Min read

Whether you’re hiring for your first customer service representative or...

Groove Content Team

Customer Support · 9 Min read

10 must-read customer service tips for founders and small business owners who care about customer support.

Groove Content Team

Customer Support · 16 Min read

Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers.

Groove Content Team

Customer Support · 7 Min read

Customer service experience goes beyond call centers and emails. Learn how to leverage great customer service experiences to drive business growth.

Groove Content Team

Founder's Journey · 5 Min read

And how, as a result, we’re having more fun than...

Alex Turnbull CEO & Founder @Groove

Founder's Journey · 8 Min read

The 5 steps we took to turn Groove around when the company was headed toward failure

Alex Turnbull CEO & Founder @Groove

Founder's Journey · 7 Min read

The story of Groove's darkest months: how we got here and how we came up with a plan to turn things around.

Alex Turnbull CEO & Founder @Groove