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Customer Support · 10 Min read

The process for hiring a customer experience specialist is broken. Find out how leaders and job seekers can fix it with three strategies.

Groove Content Team

Customer Support · 10 Min read

Learn how to create a knowledge base from the ground up that your customers will love.

Groove Content Team

Customer Support · 8 Min read

Customer success is not a fad, it's a neccessity. It nurtures customer loyalty and retention. Learn how to harness it to grow your business.

Groove Content Team

Customer Support · 8 Min read

Not sure what tiered support and swarming are? Not sure which approach is right for your team? No worries, we have all the answers for you.

Groove Content Team

Customer Support · 8 Min read

We've shared lessons from thousands of customer support conversations to highlight 10 phrases to help you have easier support conversations.

Groove Content Team

Customer Support · 7 Min read

When it comes to customer service burnout, we've seen it all. These are best tips on how to deal with burnout before it...burns your business

Groove Content Team

Customer Support · 5 Min read

5 tactics to make sure that your customer surveys not only create actual value for your company, but are also painless and fun to fill out

Groove Content Team

Customer Support · 5 Min read

Answering, “What is customer service?” is just the tip of the clarity-giving power a shared language creates for your business’ support.

Groove Content Team

Customer Support · 7 Min read

Everything we've learned about hiring remote support from our experience as a fully distributed customer support company.

Groove Content Team