A collection of 293 posts
7 Min read
Wondering what a true customer service oriented business is? We break it down along with the pros and cons associated with this approach.
Forrest Murphy Groove Writer
10 Min read
Compare the top live chat apps for Shopify to choose the best tool for your store.
Luca Lyons Groove Writer
4 Min read
Find out everything you need to know about the position and how to find the perfect role for yourself or your business.
Kerri Tielman Groove Writer
Setting up an ecommerce customer support team? We'll help you structure it for success, retention, and efficiency.
11 Min read
Ready to start the next Amazon? Or maybe just a side project for supplemental income? We're here to help you get started.
We’ll take a closer look at e-commerce support, complete with advice and tips to take your customer service to the next level.
Amanda Langford Groove Writer
5 Min read
Understand the role empathy plays in the workplace and how to nurture it among your team.
We breakdown the basics of live chat support and how to choose the best software for your business.
We've curated the 15 most important customer support skills to help you and your team thrive in this position.
In this guide, we’ll explore the definition of customer feedback and the best ways to gather exceptional insights from your customers.
6 Min read
Find out how small businesses can benefit from understanding the principles behind SLAs.
A comprehensive guide to the best knowledge base software for your business.
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