A collection of 267 posts
11 Min read
Eight ways we managed to save money, time, and customers by keeping support in-house.
Kerri Tielman Groove Writer
10 Min read
Nine real customer success strategies we use at Groove, along with templates to set them up yourself.
Amanda Langford Groove Writer
7 Min read
This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.
Luca Lyons Groove Writer
How we built a highly effective (and super lean) remote support team.
Forrest Murphy Groove Writer
When choosing the best types of customer service, start by designing the customer experience—then work backwards.
6 Min read
Onboarding employees to new customer support software can be a challenge. This guide will help you conquer it.
8 Min read
Our best advice for smoothly transitioning your team to online customer support.
Discover and hone ten customer service KPI metrics, complete with definitions, examples, and solutions to help you improve them.
5 Min read
Craft the perfect customer service job description to find the right fit for your organization.
9 Min read
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service.
Rather than a vague list comparing the best customer service platforms, we’re breaking down why Groove works for our small business. Find out how our customer service software could work for you too.
A game plan for communicating during a crisis to keep your customers (and your support team) calm.
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