A collection of 293 posts
9 Min read
Customer interactions go far beyond support emails today. Learn the secrets to making the most of each one.
Forrest Murphy Groove Writer
11 Min read
Looking for industry benchmarks and statistics from the customer service and support industry? We've got you covered.
Amanda Langford Groove Writer
8 Min read
Find out the latest trends taking the customer service world by storm.
Kerri Tielman Groove Writer
12 Min read
We'll show you how to provide consistent quality training to improve customer experience.
Researching customer support salaries for yourself or your team? We've got you covered.
13 Min read
Curious about how to increase customer loyalty for your business? We cover the value, how to do it, how to measure it, and examples of loyalty programs sure to win over hearts and minds!
16 Min read
They're out there. Angry customers. And we've got solid tips to help you manage the situation.
Luca Lyons Groove Writer
10 Min read
Customer success equals business success. Implement these strategies to see the benefits.
If you run an e-commerce business, focus on these best practices to facilitate growth.
Looking to learn more about online chat support? We've broken down the benefits, implementation guidelines, and more.
14 Min read
We've pulled together a list of high quality customer support templates to help you level up your support game!
It's cheaper to keep an old customer than to acquire a new one—with that in mind, we'll walk you through customer retention strategies and ideas.
Try searching for
