A collection of 300 posts
11 Min read
There’s a problem with excellent customer experience: it’s inherently an intangible idea. If beauty is in the eye of the beholder, excellent customer service is in the eye of the customer.
Luca Lyons Groove Writer
9 Min read
Looking to say thanks to your customers and show some love? We've got examples and ideas so you can craft great programs!
Forrest Murphy Groove Writer
8 Min read
Get free templates and examples of customer support emails that wow customers, improve retention, and enhance brand reputation.
Amanda Langford Groove Writer
7 Min read
Looking into courses on Shopify dropshipping, development, web dev, and more? We've got the full list here with tips and suggestions to get the most out of it.
We've broken down the 7 main KPIs for customer service teams.
10 Min read
Looking to wow recruiters and hiring managers with an awesome resume? We've got insights to help you get hired!
Kerri Tielman Groove Writer
Wondering how to cultivate customer trust with your brand? We'll show you how.
Everything you need to understand customer support, how to create a great team, and foster amazing customer experiences for your brand.
Customer interactions go far beyond support emails today. Learn the secrets to making the most of each one.
Looking for industry benchmarks and statistics from the customer service and support industry? We've got you covered.
Find out the latest trends taking the customer service world by storm.
12 Min read
We'll show you how to provide consistent quality training to improve customer experience.
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