A collection of 293 posts
7 Min read
We expose the mistakes most small businesses make when choosing software, so you can avoid them.
Luca Lyons Groove Writer
Learn how to use your customer support software as a catalyst for growth.
Amanda Langford Groove Writer
A knowledge base isn’t just a collection of articles—it’s a tool that makes customers happier and can quickly reduce support inquiries by 33% (or more!).
10 Min read
Our favorite tools for growing businesses looking to keep costs down and efficiency way up.
Forrest Murphy Groove Writer
Using real customer questions as our guide, we compare Groove to Zendesk and Freshdesk.
11 Min read
Eight ways we managed to save money, time, and customers by keeping support in-house.
Kerri Tielman Groove Writer
This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.
How we built a highly effective (and super lean) remote support team.
When choosing the best types of customer service, start by designing the customer experience—then work backwards.
6 Min read
Onboarding employees to new customer support software can be a challenge. This guide will help you conquer it.
8 Min read
Our best advice for smoothly transitioning your team to online customer support.
13 Min read
Optimize your customer service with data-driven insights. Explore our list of essential customer service metrics that can boost satisfaction.
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