A collection of 300 posts
8 Min read
How we handled an overflowing inbox while keeping our focus on sustainable growth.
Forrest Murphy Groove Writer
7 Min read
Get the full breakdown on customer satisfaction surveys. Including real-world questions, examples, and clearly defined benchmarks for CSAT, NPS, and CES.
Kerri Tielman Groove Writer
9 Min read
A well-thought-out plan for creating knowledge base articles with examples from our own help center.
14 Min read
Let’s explore a comprehensive answer—backed by data, five timeless sources, and 11 qualities of exceptional support—to, “What is good customer service?”
10 Min read
Going up against e-commerce behemoths is no easy feat. But, customer service is one of the last bastions where small absolutely crushes big.
20 Min read
Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.
Luca Lyons Groove Writer
5 Min read
We went from overwhelmed to well-oiled machine using the magical power of tags.
22 Min read
Get the 10 most valuable customer experience analytics for small-medium businesses, broken down in practical terms, with real-life examples.
Customer marketing holds the key to sustainable and economic growth. Here’s how to build a plan of action for your business.
Customer experience, also known as CX, encompasses every touchpoint between your business and your customers. It includes the entire customer journey from potential sales lead to onboarding to customer service interactions.
6 Min read
Searching for the right customer success tools for your team? Here’s our stack and why it works for us (and how it could work for you too).
Take control of your customer reviews with these 10 inspiring lessons from some of Groove’s top customers.
Amanda Langford Groove Writer
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