A collection of 300 posts
6 Min read
In customer service, higher productivity means happier customers. Here are six unusual tips on how to work smarter.
Amanda Langford Groove Writer
5 Min read
Delivering personalized customer service makes a huge difference. Here’s how to do it right. The results will be instantaneous.
Kerri Tielman Groove Writer
Rather than dealing with the same problems over and over, here’s how to prevent them from ever happening again.
Luca Lyons Groove Writer
Customer Success is the foundation of our growth. Here’s how we track and improve on it to keep growing.
Alex Turnbull CEO & Founder @Groove
8 Min read
Bringing in new customers is hard, but losing them is easy (and costly). Here are 10 customer retention strategies you need to use.
7 Min read
Some companies offer support as a “feature” that gets better when customers pay for it. Here’s why that’s a mistake.
Good customer service is more than answering the support emails your customers send. Here’s how to find the customers who need help beyond your inbox.
Running a remote support team can be challenging. Here’s how to do it right.
4 Min read
When it comes to salvaging a poor customer experience, little touches can make a big impact. Here’s how.
Forrest Murphy Groove Writer
Customer service books to share with your customer support team and improve customer service at your company.
You can use your marketing content to build better relationships with your customers. Here’s how.
3 Min read
This year, forget the generic, corporate Facebook post about gratitude, and send a “thank you” that actually works.
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