The Groove Blog

Entrepreneurship · 10 Min read

Very few of us are "natural-born leaders". Luckily, the essential leadership qualities needed to be successful can be learned and developed.

Kerri Tielman Groove Writer

Customer Support · 8 Min read

Not sure what tiered support and swarming are? Not sure which approach is right for your team? No worries, we have all the answers for you.

Amanda Langford Groove Writer

Founder's Journey · 10 Min read

Where we’ve been, where we’re going, and answers to all of the questions that many of you have been asking.

Alex Turnbull CEO & Founder @Groove

Customer Support · 8 Min read

We've shared lessons from thousands of customer support conversations to highlight 10 phrases to help you have easier support conversations.

Forrest Murphy Groove Writer

Entrepreneurship · 9 Min read

Upselling is a dirty word to many people, but in reality it doesn’t need to be. Learn how to upsell so that you get happier and more loyal customers.

Alex Turnbull CEO & Founder @Groove

Product Updates · 5 Min read

In parallel to the Groove 2.0 Inbox, our KB team has been hard at work rebuilding the Groove Knowledge Base from the ground up

Amanda Langford Groove Writer

Product Updates · 6 Min read

We've been working hard to bring design harmony to the new Groove Inbox. Now we're excited to share with you all the changes we've made

Kerri Tielman Groove Writer

Product Updates · 4 Min read

Introducing Groove 2.0 — up to 8× faster, rock-solid stability, better collaboration, powerful new reporting, and a whole new look.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

How to know when it's time to look for another solution for customer service email management.

Forrest Murphy Groove Writer

Customer Support · 7 Min read

Five things you can immediately start doing to free up your support team’s time and energy to increase their productivity

Luca Lyons Groove Writer

Content Marketing · 7 Min read

Four years ago today, we took down our blog to re-imagine it. Here’s why we’re doing it again.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

Great customer service matters more than ever. It generates higher customer loyalty, more revenue, and great publicity

Kerri Tielman Groove Writer