The Groove Blog

Product Updates · 2 Min read

Announcement: KB Inbox integration

New! Knowledge Base search right in your Inbox

Kerri Tielman Groove Writer

Founder's Journey · 8 Min read

What I Learned Rescuing Our Startup From Death

The 5 steps we took to turn Groove around when the company was headed toward failure

Alex Turnbull CEO & Founder @Groove

Founder's Journey · 7 Min read

Why I Almost Walked Away From the $500k/mo Company I Founded

The story of Groove's darkest months: how we got here and how we came up with a plan to turn things around.

Alex Turnbull CEO & Founder @Groove

Customer Support · 8 Min read

Customer Support Specialists and Beyond: How to Build (or Join!) the Customer Support Team You Need

Customer support specialists speak for your company. But what role, job, or person should you hire? Here’s how to build or join a great team.

Kerri Tielman Groove Writer

Customer Support · 10 Min read

Defining the Customer Experience Specialist: How CX Managers Can Clarify Roles & Hire for Growth

The process for hiring a customer experience specialist is broken. Find out how leaders and job seekers can fix it with three strategies.

Forrest Murphy Groove Writer

Product Updates · 5 Min read

Groove in June: Shopify Integration, Emojis, Knowledge Base Contact Form and More!

It was a busy month in June for the team...

Luca Lyons Groove Writer

Customer Support · 10 Min read

How to Create a Knowledge Base from Start to Finish: Building Self-Service for Customer Support

Learn how to create a knowledge base from the ground up that your customers will love.

Kerri Tielman Groove Writer

Product Updates · 4 Min read

Groove in May: Following Emails, Private Knowledge Bases, Sunsetting of Legacy and more…

Here are some of the features, improvements, and bug fixes...

Kerri Tielman Groove Writer

Help Desk Software Guide to Ticketing Systems

Customer Support · 11 Min read

Help Desk Software: A (Biased) Guide to Ticketing Systems

Your help desk should be your best employee. And the...

Luca Lyons Groove Writer

Product Updates · 3 Min read

Groove in April: Busiest Times, Classic View, KB Localization, and More!

April was a busy month at Groove. We made improvements and introduced new features for all our core products. Learn about them in this post

Kerri Tielman Groove Writer

Growth · 5 Min read

What Is Relationship Marketing And How You Can Use It To Grow Your Business

With relationship marketing, you can turn existing customers into brand advocates. Here's everything you need to know to make it a reality.

Forrest Murphy Groove Writer

Product Updates · 2 Min read

Classic View is Now Available!

A lot of our customers were missing the classic three-pane layout from and we’re excited to announce that this view is now available again

Luca Lyons Groove Writer

Announcement: KB Inbox integration

What I Learned Rescuing Our Startup From Death

Why I Almost Walked Away From the $500k/mo Company I Founded

Customer Support Specialists and Beyond: How to Build (or Join!) the Customer Support Team You Need

Defining the Customer Experience Specialist: How CX Managers Can Clarify Roles & Hire for Growth

Groove in June: Shopify Integration, Emojis, Knowledge Base Contact Form and More!

How to Create a Knowledge Base from Start to Finish: Building Self-Service for Customer Support

Groove in May: Following Emails, Private Knowledge Bases, Sunsetting of Legacy and more…

Help Desk Software: A (Biased) Guide to Ticketing Systems

Groove in April﻿: Busiest Times, Classic View, KB Localization, and More!

What Is Relationship Marketing And How You Can Use It To Grow Your Business

Classic View is Now Available!

Groove in April: Busiest Times, Classic View, KB Localization, and More!