Entrepreneurship · 5 Min read
Instead of trying to sell to your circle of "founder friends", figure out who your best customers really are and where you can find them
Alex Turnbull CEO & Founder @Groove
Customer Support · 7 Min read
When it comes to customer service burnout, we've seen it all. These are best tips on how to deal with burnout before it...burns your business
Amanda Langford Groove Writer
Entrepreneurship · 7 Min read
My favorite recent startup articles about growth, marketing and business life that have made a big impact on our team
This is how to create a real unlimited vacation policy that will help your teammates recharge and return at their best.
Customer Support · 5 Min read
5 tactics to make sure that your customer surveys not only create actual value for your company, but are also painless and fun to fill out
Forrest Murphy Groove Writer
Content Marketing · 5 Min read
Learn how you can use the power of content upgrades to multiply the conversion rate of your email subscription forms
Answering, “What is customer service?” is just the tip of the clarity-giving power a shared language creates for your business’ support.
Kerri Tielman Groove Writer
Entrepreneurship · 11 Min read
Key pieces of startup advice we’ve collected over the years that have made a dramatic impact on our business
Customer Support · 4 Min read
What Net Promoter Score is, why you should care about it, and what to do when it’s not looking as good as you’d like it to
Everything we've learned about hiring remote support from our experience as a fully distributed customer support company.
Entrepreneurship · 2 Min read
Every Friday, we’re answering your questions about business, startups, customer success and more.
Customer Support · 6 Min read
Some aspects of customer service are too complicated to manage with just email. This is how help desk software can help you with them
Try searching for
