Founder's Journey · 10 Min read
Where we’ve been, where we’re going, and answers to all of the questions that many of you have been asking.
Alex Turnbull CEO & Founder @Groove
Customer Support · 8 Min read
We've shared lessons from thousands of customer support conversations to highlight 10 phrases to help you have easier support conversations.
Forrest Murphy Groove Writer
Entrepreneurship · 9 Min read
Upselling is a dirty word to many people, but in reality it doesn’t need to be. Learn how to upsell so that you get happier and more loyal customers.
Product Updates · 5 Min read
In parallel to the Groove 2.0 Inbox, our KB team has been hard at work rebuilding the Groove Knowledge Base from the ground up
Amanda Langford Groove Writer
Product Updates · 6 Min read
We've been working hard to bring design harmony to the new Groove Inbox. Now we're excited to share with you all the changes we've made
Kerri Tielman Groove Writer
Product Updates · 4 Min read
Introducing Groove 2.0 — up to 8× faster, rock-solid stability, better collaboration, powerful new reporting, and a whole new look.
Customer Support · 5 Min read
How to know when it's time to look for another solution for customer service email management.
Customer Support · 7 Min read
Five things you can immediately start doing to free up your support team’s time and energy to increase their productivity
Luca Lyons Groove Writer
Content Marketing · 7 Min read
Four years ago today, we took down our blog to re-imagine it. Here’s why we’re doing it again.
Great customer service matters more than ever. It generates higher customer loyalty, more revenue, and great publicity
Entrepreneurship · 5 Min read
Instead of trying to sell to your circle of "founder friends", figure out who your best customers really are and where you can find them
When it comes to customer service burnout, we've seen it all. These are best tips on how to deal with burnout before it...burns your business
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