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When is it okay to be a jerk?

Entrepreneurship ·  2 Min read

Friday Q&A: When is it okay to be a jerk?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  3 Min read

3 Business Videos to Watch Today (Plus, a Discount to the Year’s Best Tech Conference)

I call these the best business videos because they have made me a better entrepreneur. I hope they do the same for you.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Customer Support ·  6 Min read

5 Best Resources for Customer Support Ideas and Advice

Get better at customer service by learning from others.

Forrest Murphy avatar

Forrest Murphy Groove Writer

Entrepreneurship ·  2 Min read

Friday Q&A: When is a startup no longer a startup?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Why “I Don’t Have Enough Time” is a Bullshit Excuse

Entrepreneurship ·  4 Min read

Why “I Don’t Have Enough Time” is a Bullshit Excuse

We all have the same amount of time. What makes some people more successful is knowing how to make better use of it

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Customer Support ·  7 Min read

5 Best Customer Service Practices to Deliver Memorable Moments

Good is “meh.” You want memorable moments. Here are five customer service best practices to make sure you stand out, every time.

Forrest Murphy avatar

Forrest Murphy Groove Writer

Remote Work ·  8 Min read

18 Tools Our Remote Team Uses to Stay Connected, Productive and Sane

We’ve replaced a lot of the benefits of having a traditional office with online apps. Here are the remote working tools we use daily.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  2 Min read

Friday Q&A: How to find out what “success” means to your customers

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

What 9 Successful Entrepreneurs Wish They Had Done Differently

Entrepreneurship ·  5 Min read

What 9 Successful Entrepreneurs Wish They Had Done Differently

We all have our own, but sometimes it’s better to learn from the regrets of others.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Product Updates ·  3 Min read

Android Notifications, Mobile Fixes, and What’s Next

This week, we have an update that Android users are going to love, some bug fixes, and a preview of some VERY big news that's coming soon

Luca Lyons avatar

Luca Lyons Groove Writer

Entrepreneurship ·  2 Min read

Friday Q&A: Is chasing “big name” customers worth it?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  7 Min read

How I Build Patience (And How You Can, Too)

Impatience is one of the deadliest mistakes in business. Here’s how to control it.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

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