Customer Support · 7 Min read
Follow these customer service rules to make better decisions and keep your customers happy.
Luca Lyons Groove Writer
Entrepreneurship · 3 Min read
Every Friday, we’re answering your questions about business, startups, customer success and more.
Alex Turnbull CEO & Founder @Groove
Entrepreneurship · 2 Min read
Entrepreneurship · 5 Min read
Losing focus throughout your day can be deadly. Here’s how we deal with it.
Customer Support · 5 Min read
Many of your online customers might be in different time zones. Do you need to be there, too?
Forrest Murphy Groove Writer
Content Marketing · 10 Min read
We recently hit a big milestone with our email list. Here’s how we did it.
How much customer communication is too much? Here’s the answer.
Amanda Langford Groove Writer
Product Updates · 3 Min read
We’ve had a fancy-looking support widget on our site for the last few weeks. Today we are excited to release it to everyone.
Kerri Tielman Groove Writer
Entrepreneurship · 7 Min read
These are the mistakes that successful founders avoid, and you should, too.
It’s easy to get complacent when you’re fielding tickets all day. Here’s a reality check.
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