The Groove Blog

Customer Support · 9 Min read

A strong, consistent customer service voice builds your brand and provides better CX. Here's how to choose and apply the right tone!

Nicholas Walters Writer & Editor

Customer Experience · 13 Min read

Gain a competitive edge with customer feedback reports! Learn how to gather, organize, analyze, and apply insights to further growth.

Bildad Oyugi Writer & Editor

Customer Support · 15 Min read

Want to optimize CX and save time on customer service? We'll help you find the perfect help desk software for your small business!

Nicholas Walters Writer & Editor

Customer Experience · 12 Min read

Enhance CX with real time customer insights! Learn how to gather qualitative and quantitative data, and turn it into actionable changes.

Nicholas Walters Writer & Editor

Customer Experience · 8 Min read

You don't need a big budget to build a strong customer experience team. Learn how to leverage the personnel and resources you already have!

Nicholas Walters Writer & Editor

Customer Experience · 8 Min read

Building great customer experiences increases customer satisfaction, loyalty, and revenue. Transform your customer support with Groove.

Bildad Oyugi Writer & Editor

Customer Support · 10 Min read

Convincing people to buy is only the first step. Here's how to keep them coming back with exceptional post purchase customer support!

Bildad Oyugi Writer & Editor

Marketing · 12 Min read

Just starting out with PPC for small business? Here's what you need to know to launch and optimize successful pay-per-click campaigns!

Bildad Oyugi Writer & Editor

Customer Support · 8 Min read

Does your business have the customer service roles it needs to succeed? Skills matter more than titles – here's what to look for!

Nicholas Walters Writer & Editor

Customer Support · 8 Min read

Discover the best customer communication tools for growing your small business. Strengthen customer relationships without breaking the bank!

Nicholas Walters Writer & Editor

Customer Support · 13 Min read

Want to boost satisfaction, reduce support workload, & free up time to grow your business? These self service options for customers can help!

Bildad Oyugi Writer & Editor

Customer Experience · 10 Min read

Keeping in touch with buyers post-purchase encourages retention. Here's how to follow up with a customer and build long-term relationships!

Nicholas Walters Writer & Editor