The Groove Blog

Customer Support · 10 Min read

Quality SaaS customer service means helping users get the most from your products. Here's how your small business can make that happen!

Bildad Oyugi Writer & Editor

Customer Support · 8 Min read

There's a lot of AI customer support software. Is it worth your time and money? Let's talk about what AI can do for your human service team!

Bildad Oyugi Writer & Editor

Small Business · 11 Min read

Are your customers leaving, but you're not sure why? We'll show you how to perform a customer churn analysis and enhance buyer retention!

Nicholas Walters Writer & Editor

Customer Support · 9 Min read

Having trouble inspiring your support team? Boost customer service motivation (and effectiveness) with these seven tips for small businesses!

Bildad Oyugi Writer & Editor

Small Business · 15 Min read

Having trouble converting customers, but not sure why? Learn how to track the customer journey, and use the insights to improve your business!

Nicholas Walters Writer & Editor

Customer Support · 9 Min read

Not sure how to respond to positive customer reviews – or if you should? Boost your reputation and customer loyalty with these eight tips!

Bildad Oyugi Writer & Editor

Customer Support · 10 Min read

What is a help desk? Let's explore some definitions, talk about what help desks can do for your business, and help you find the right one!

Nicholas Walters Writer & Editor

Customer Support · 9 Min read

Need to gather feedback and improve the customer experience for your small business? These customer satisfaction survey tools can help!

Bildad Oyugi Writer & Editor

Customer Support · 7 Min read

Do you know the difference between customer service vs customer experience? Understanding both is key for growing your business. Here's why!

Bildad Oyugi Writer & Editor

Marketing · 11 Min read

Discover how to do effective email marketing for small business! Learn everything from building your list to automating campaigns.

Bildad Oyugi Writer & Editor

Customer Support · 13 Min read

Want to boost efficiency and build better customer relationships? Let's help you find the right customer service email tool for your business!

Bildad Oyugi Writer & Editor

Small Business · 12 Min read

Learn the secrets of effective small business branding, from defining your values to creating a memorable brand visual identity.

Bildad Oyugi Writer & Editor