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Support agents working at a small business help desk.

Customer Support ·  10 Min read

Finding the Best Ticketing Software for Your Small Business

Struggling to provide quality customer service? Ticketing software for small business saves your team time and makes your buyers happier!

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Bildad Oyugi Writer & Editor

Customer Support ·  7 Min read

How To Create Customer Profiles: A Step-by-Step Guide

Want to personalize support, boost efficiency, and build stronger relationships with buyers? Learn how to create effective customer profiles!

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Bildad Oyugi Writer & Editor

Customer Support ·  12 Min read

How To Use Customer Service Segmentation To Level Up Your Support

Get tips on how to create tailored experiences, boost efficiency, and elevate buyer satisfaction through customer service segmentation!

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Bildad Oyugi Writer & Editor

Customer Support ·  10 Min read

Zendesk vs Gmail vs Groove: What’s the Best Tool for Customer Support?

Looking for the perfect customer support solution? Let's compare Zendesk vs Gmail vs Groove, and find the best fit for your business!

Nicholas Walters avatar

Nicholas Walters Writer & Editor

Two women working out in a gym.

Customer Support ·  9 Min read

How To Track Support Agent Performance

Boost agent performance and customer satisfaction with our guide to tracking key performance metrics. Elevate your support team today!

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Bildad Oyugi Writer & Editor

Customer Support ·  8 Min read

Zendesk vs Outlook vs Groove: Which Is Best for Small Business Customer Support?

Should you use Zendesk vs Outlook for customer support? We'll help you choose a cost-effective platform that grows with your small business!

Bildad Oyugi avatar

Bildad Oyugi Writer & Editor

Customer Support ·  10 Min read

How To Develop a Strong Customer Service Policy

Maximize your support with a well-defined customer service policy! Set guidelines that enhance customer satisfaction and improve retention.

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Nicholas Walters Writer & Editor

Customer Support ·  9 Min read

How To Build a Powerful Customer Service Workflow

Discover how to build a powerful customer service workflow that enhances customer support, and improves customer satisfaction.

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Bildad Oyugi Writer & Editor

GrooveHQ

AI ·  5 Min read

Will AI Replace Customer Service? (The Power of Human-AI Collaboration)

Will AI replace customer service? No – but it does enhance it! Let's talk about what AI can't do, and how it can support your human team.

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Bildad Oyugi Writer & Editor

Customer Support ·  12 Min read

How To Streamline Customer Service: 7 Tips For Small Businesses

Not sure how to streamline customer service as a small business? Discover tips to boost efficiency and improve the customer experience!

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Bildad Oyugi Writer & Editor

Customer Support ·  14 Min read

6 Best Gmail Alternatives for Customer Emails

Outgrown Gmail? Explore these Gmail alternatives for customer emails, and find out how a help desk can transform your support workflow!

Nicholas Walters avatar

Nicholas Walters Writer & Editor

Marketing ·  8 Min read

How To Use AI for Small Business Marketing

Discover how to use AI for small business marketing! Grab attention and improve sales while saving time and resources.

Bildad Oyugi avatar

Bildad Oyugi Writer & Editor

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