Growth · 5 Min read
After finding a surprise in our data, we set out to see if we could get more incoming customer support emails — on purpose.
Alex Turnbull CEO & Founder @Groove
Founder's Journey · 2 Min read
We learn a lot from every test, win and fail that we go through. Here’s what stood out most in 2014.
Founder's Journey · 6 Min read
Customer support isn’t usually thought of as a CEO-level responsibility. Here’s why in our case, that couldn’t be more wrong.
Entrepreneurship · 3 Min read
We asked businesses to share metrics like conversion rates, churn rates and revenue. Today, we’re publishing the results.
Founder's Journey · 7 Min read
Letting someone go is hard to do, but the costs of not doing it could crush your business. Here’s how I handle firing at Groove.
It’s easy to come up with reasons why you won’t succeed. It also ensures that you never will. Here’s how I stopped making excuses and started succeeding.
Growth · 4 Min read
Last week, we invited you to take the 2013 SaaS SMB Conversion Survey. Today, we’re putting our own cards on the table
We’re giving away thousands of dollars in awesome SaaS prizes from KISSMetrics, Unbounce, Mixergy, Clarity.fm and more. Here’s why
Startup founders wear a lot of hats. Here are the ones I’ve found to be most important.
Founder's Journey · 5 Min read
I used to get growth envy when I looked at how other businesses were performing. Here’s how I stopped.
Growing a business is hard. Dealing with this makes it even harder.
Entrepreneurship · 2 Min read
It’s Thanksgiving in the U.S. tomorrow. No strategies, hacks, or lessons in this post. Just one very important message...
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