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Customer Support · 6 Min read

You don't need a PhD to master the psychology of customer service. Learn how to create exceptional experiences that drive retention!

Bildad Oyugi Writer & Editor @Groove

Customer Support · 15 Min read

Struggling to keep your customer service efficient, effective, and affordable? Let's look at some email customer support tools that can help!

Bildad Oyugi Writer & Editor @Groove

Customer Support · 10 Min read

Quality SaaS customer service means helping users get the most from your products. Here's how your small business can make that happen!

Bildad Oyugi Writer & Editor @Groove

Customer Support · 8 Min read

There's a lot of AI customer support software. Is it worth your time and money? Let's talk about what AI can do for your human service team!

Bildad Oyugi Writer & Editor @Groove

Customer Support · 9 Min read

Having trouble inspiring your support team? Boost customer service motivation (and effectiveness) with these seven tips for small businesses!

Bildad Oyugi Writer & Editor @Groove

Customer Support · 9 Min read

Not sure how to respond to positive customer reviews – or if you should? Boost your reputation and customer loyalty with these eight tips!

Bildad Oyugi Writer & Editor @Groove

Customer Support · 10 Min read

What is a help desk? Let's explore some definitions, talk about what help desks can do for your business, and help you find the right one!

Nicholas Walters Writer & Editor

Customer Support · 7 Min read

Do you know the difference between customer service vs customer experience? Understanding both is key for growing your business. Here's why!

Bildad Oyugi Writer & Editor @Groove

Customer Support · 8 Min read

Does your business have the customer service roles it needs to succeed? Skills matter more than titles – here's what to look for!

Nicholas Walters Writer & Editor