All our posts

Below, find every article ever created right here on the Groove blog.

Customer Support · 10 Min read

Customer Testimonials: Where, When, and How to Use Compelling Stories to Build Trust and Credibility

Learn how to create and use compelling customer stories to build credibility and turn more prospects in loyal customers

Forrest Murphy Groove Writer

Product Updates · 2 Min read

Better Reporting Calculations

Sick of one or two metrics skewing all your reporting...

Kerri Tielman Groove Writer

Product Updates · 3 Min read

Groove in March: Privacy Shield, Reporting Updates, 50+ Parsing Improvements, and More!

Here are some of the highlights on the recent features, improvements, and bug fixes for Groove that were pushed in March

Kerri Tielman Groove Writer

Remote Work · 7 Min read

The Manager’s Guide to Payroll and Taxes for Remote Workers

If you have hired or are considering hiring remote workers, this guide into payroll and taxes will be invaluable for your business.

Kerri Tielman Groove Writer

Product Updates · 2 Min read

Coming Soon: Classic View and Other Readability Updates

Since we launched Groove 2.0 we've heard from many customers who were missing the classic three-pane view. So we're bringing it back!

Forrest Murphy Groove Writer

Growth · 12 Min read

A Simple Marketing Audit: The Why And How

A marketing audit can help you clarify your goals and objectives. It can also help you find holes and errors in your strategy.

Kerri Tielman Groove Writer

Customer Support · 8 Min read

Customer Success: Your Next Growth Engine

Customer success is not a fad, it's a neccessity. It nurtures customer loyalty and retention. Learn how to harness it to grow your business.

Forrest Murphy Groove Writer

Content Marketing · 10 Min read

Content Distribution: The Missing Piece in Your Marketing Strategy

As it becomes harder to market a business through blogging, content distribution becomes increasingly important. Learn how to do it right

Kerri Tielman Groove Writer

Customer Support · 7 Min read

“What Does Customer Service Mean To You?”

"What does customer service mean to you" is one of the most common questions you'll hear in a job interview. Learn how to nail the answer

Forrest Murphy Groove Writer

Product Updates · 3 Min read

Introducing Indefinite Snooze

Do you find yourself missing the Pending status in Groove...

Luca Lyons Groove Writer

Entrepreneurship · 10 Min read

The Top 5 Leadership Qualities a First-Time Founder Should Practice

Very few of us are "natural-born leaders". Luckily, the essential leadership qualities needed to be successful can be learned and developed.

Kerri Tielman Groove Writer

Customer Support · 8 Min read

Swarming vs Tiered Support: Which One Is Right For You?

Not sure what tiered support and swarming are? Not sure which approach is right for your team? No worries, we have all the answers for you.

Amanda Langford Groove Writer

Founder's Journey · 10 Min read

The Rebirth of Groove (and the Next Stage In Our Startup Journey)

Where we’ve been, where we’re going, and answers to all of the questions that many of you have been asking.

Alex Turnbull CEO & Founder @Groove

Customer Support · 8 Min read

10 Customer Service Phrases You Should (And Shouldn’t) Be Using

We've shared lessons from thousands of customer support conversations to highlight 10 phrases to help you have easier support conversations.

Forrest Murphy Groove Writer

Entrepreneurship · 9 Min read

How to Use Upselling to Increase Customer Happiness, Retention and Revenue

Upselling is a dirty word to many people, but in reality it doesn’t need to be. Learn how to upsell so that you get happier and more loyal customers.

Alex Turnbull CEO & Founder @Groove

Product Updates · 5 Min read

Coming Soon: A Brand New Knowledge Base

In parallel to the Groove 2.0 Inbox, our KB team has been hard at work rebuilding the Groove Knowledge Base from the ground up

Amanda Langford Groove Writer

Product Updates · 6 Min read

Sneak Peek: Refining the New Groove Inbox

We've been working hard to bring design harmony to the new Groove Inbox. Now we're excited to share with you all the changes we've made

Kerri Tielman Groove Writer

Product Updates · 4 Min read

Sneak Peek: A New Groove

Introducing Groove 2.0 — up to 8× faster, rock-solid stability, better collaboration, powerful new reporting, and a whole new look.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

5 Signs That You Should Stop Using Email for Support

How to know when it's time to look for another solution for customer service email management.

Forrest Murphy Groove Writer

Customer Support · 7 Min read

5 Tips For Getting More Done Without Growing Your Support Team

Five things you can immediately start doing to free up your support team’s time and energy to increase their productivity

Luca Lyons Groove Writer

Content Marketing · 7 Min read

I’m Taking A Break From Blogging. Here’s Why.

Four years ago today, we took down our blog to re-imagine it. Here’s why we’re doing it again.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

5 Reasons To Put Customer Service First In Your Company

Great customer service matters more than ever. It generates higher customer loyalty, more revenue, and great publicity

Kerri Tielman Groove Writer

Entrepreneurship · 5 Min read

Attention Startups: Stop Selling to Startups

Instead of trying to sell to your circle of "founder friends", figure out who your best customers really are and where you can find them

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

Burnout in Customer Service: Tips for Staying Sane

When it comes to customer service burnout, we've seen it all. These are best tips on how to deal with burnout before it...burns your business

Amanda Langford Groove Writer

Entrepreneurship · 7 Min read

9 Blog Posts Your Team Should Read Today

My favorite recent startup articles about growth, marketing and business life that have made a big impact on our team

Alex Turnbull CEO & Founder @Groove