All our posts

Below, find every article ever created right here on the Groove blog.

Customer Support · 6 Min read

A Customer Centric Approach: 5 Ways Steve & Kate’s Camps Earns ‘Customers for Life’

“Customer centric” isn’t a buzzword for Steve & Kate’s Camps. It’s a way of doing business. Here are the five practices they use to earn customers for life.

Amanda Langford Groove Writer

Product Updates · < 1 Min read

Have Time for a Quick Chat?

As CEO of Groove, there’s nothing that I think about more than the experience we’re creating for our customers.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

33 Customer Service Quotes to Inspire, Spark Questions & Help Your Team Thrive

These 33 legendary customer service quotes contain wisdom to inspire you, spark questions, and help your support team deliver better service.

Luca Lyons Groove Writer

Product Updates · 4 Min read

Groove in November: iOS and Android Apps, CRM Progress, API Updates, and More!

Our product teams had another busy month in November with a host of improvements and new features to help you better support your customers.

Forrest Murphy Groove Writer

Customer Support · 7 Min read

Auto-Reply Email Templates for Customer Service: Autoresponder Templates that Feels Human

Despite its small size, your email auto reply can be powerful. Learn tips on how to create an automatic reply email template.

Luca Lyons Groove Writer

Customer Support · 4 Min read

Customer Service Checklist: 15 Ways to Provide Exceptional Customer Service

Find out how to provide exceptional customer service using our 15-point checklist.

Luca Lyons Groove Writer

Customer Support · 8 Min read

Looking For The Best Customer Experience Software? Start With These 5 Questions

Searching for new customer experience software? Use these five guiding questions to find the right tool. Spoiler alert: You might already be using it.

Kerri Tielman Groove Writer

Founder's Journey · 5 Min read

Real Wealth Is Not About Money

It’s important to think about your own definition of wealth (so you can set the right target), but here’s what wealth means to me.

Alex Turnbull CEO & Founder @Groove

Product Updates · 4 Min read

Groove in October: Widget v3, Live Chat, CRM Updates, and More!

October was a busy month for the development team here...

Amanda Langford Groove Writer

Product Updates · 2 Min read

Free Unsplash Backgrounds for your Knowledge Base

We’re excited to announce our brand-new partnership with Unsplash! We...

Amanda Langford Groove Writer

Customer Support · 8 Min read

3 Bad Customer Service Examples & 3 Lessons for How to Recover (Because They Did)

Every company has bad customer service examples. Here’s how to recover the next time one happens in your business.

Forrest Murphy Groove Writer

Customer Support · 15 Min read

10 Types of Customer Service Tools (And How to Pick the Right One)

A complete guide to finding the right customer support software for your company.

Forrest Murphy September 10, 2024 Groove Writer

Founder's Journey · 5 Min read

Founder’s Depression Is Bullshit

Founder depression is a lie we tell ourselves—and each other—to make depression seem like an acceptable part of the job.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

10 Customer Service Email Tips: Checklist & Examples for Better, Faster Support Management

Send better, faster customer service emails with these 10 tips. Plus, get a checklist with real examples to guide you.

Luca Lyons Groove Writer

Customer Support · 7 Min read

Customer Experience Strategy: How This Startup Used Customer Reviews to Gain Traction

For one eCommerce tech startup, customer experience strategy is the glue that holds everything else together. Here’s why CX is a cornerstone of its success.

Luca Lyons Groove Writer

Product Updates · 4 Min read

Groove in September: Live Chat, CRM Features, Trello and HubSpot Integrations, and More!

As we roll into the last quarter of 2019, Groove’s...

Luca Lyons Groove Writer

Customer Support · 5 Min read

The Customer Service Interview Questions You Need To Be Asking, But Probably Aren’t

Whether you’re hiring for your first customer service representative or...

Amanda Langford Groove Writer

Customer Support · 9 Min read

Customer Service Tips for Small Business Owners and Startup Founders

10 must-read customer service tips for founders and small business owners who care about customer support.

Kerri Tielman Groove Writer

Customer Support · 7 Min read

Why is Customer Service Important? 11 Ways Customer Satisfaction Correlates with Business Results

When building a successful business, everything screams for attention. Within that flood, why prioritize customer service?

Amanda Langford Groove Writer

Customer Support · 11 Min read

10 Legendary Customer Service Examples to Inspire You

We collected 10 of the most inspiring customer service examples we could find.

Forrest Murphy Groove Writer

Founder's Journey · 5 Min read

Vacations Are Important, but Most Founders Do Them Wrong

It felt like the exact wrong thing to do. It...

Alex Turnbull CEO & Founder @Groove

Customer Support · 16 Min read

What Is Automated Customer Service? A Guide for Growth That Helps People Do More, Not Less

Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers.

Luca Lyons Groove Writer

Customer Support · 7 Min read

Customer Service Experience: Fuel Business Growth with Attention to Customer Care

Customer service experience goes beyond call centers and emails. Learn how to leverage great customer service experiences to drive business growth.

Forrest Murphy Groove Writer

Product Updates · 4 Min read

Groove in August: A New Search Engine, Collision Detection, Unsplash, and More!

It’s been another busy month for the product and engineering...

Luca Lyons Groove Writer

Customer Support · 13 Min read

How to Deal With Angry Customers: Examples, Research, and Field-Proven Best Practices

The next time you face irate customer, you’ll know what to do. Here’s how to deal with angry customers—including examples, research, and best practices.

Luca Lyons Groove Writer