All our posts

Below, find every article ever created right here on the Groove blog.

Entrepreneurship · 5 Min read

Don’t Let An “Unlimited” Vacation Policy Kill Your Startup

This is how to create a real unlimited vacation policy that will help your teammates recharge and return at their best.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

Customer Surveys 101: Tips For Result-Focused Questions

5 tactics to make sure that your customer surveys not only create actual value for your company, but are also painless and fun to fill out

Forrest Murphy Groove Writer

Content Marketing · 5 Min read

How We Used Content Upgrades to Increase Conversions by 400%

Learn how you can use the power of content upgrades to multiply the conversion rate of your email subscription forms

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

Definition of Customer Service: A Glossary of Over 60 Words and Phrases to Simplify Support

Answering, “What is customer service?” is just the tip of the clarity-giving power a shared language creates for your business’ support.

Kerri Tielman Groove Writer

Entrepreneurship · 11 Min read

7 No-Nonsense Pieces of Startup Advice I Wish I Got When I Started

Key pieces of startup advice we’ve collected over the years that have made a dramatic impact on our business

Alex Turnbull CEO & Founder @Groove

Customer Support · 4 Min read

Net Promoter Score: What Is It and Why Do You Need It?

What Net Promoter Score is, why you should care about it, and what to do when it’s not looking as good as you’d like it to

Forrest Murphy Groove Writer

Customer Support · 7 Min read

5 Tips for Hiring Remote Customer Support Agents

Everything we've learned about hiring remote support from our experience as a fully distributed customer support company.

Kerri Tielman Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: How to Know When to Abandon a Strategy

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

The Hidden Cost of “Free”: Why Email Support Should Be a Temporary Solution

Some aspects of customer service are too complicated to manage with just email. This is how help desk software can help you with them

Amanda Langford Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Is a company’s vision created by one person, or by a team?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How much should a startup founder pay themselves?

Make sure that you have enough to live on in the early days, and keep your personal burn rate as low as possible.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

What to Do If You Didn’t Get into Y Combinator

Getting into Y Combinator is the dream of every entrepreneur. But failing to achieve it is not the end of the world - focus on this instead.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

ROI of Customer Service: How Much Is Good Support Really Worth?

Grow your business by finding and improving the ROI of customer service.

Luca Lyons Groove Writer

Entrepreneurship · < 1 Min read

Friday Q&A: Are .com domains still necessary to succeed?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

How to Build a Strong Customer Service Culture (Without Copying Disney)

Customer service culture should be built, not copied.

Amanda Langford Groove Writer

Entrepreneurship · < 1 Min read

Friday Q&A: How to Cure Writer’s Block

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Product Updates · 3 Min read

Dig Through Your Trash, Android Notifications and Groove 2.0 teaser :-)

We’ve been working hard on Groove 2.0. Have a look for the latest features, bug fixes, and a status update on the new version of Groove

Luca Lyons Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: How to Follow up With Busy People

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

How to Sell Your Vision: The Most Important Skill for Any Entrepreneur

Within all the expertise you can develop, there's one entrepreneur skill that will set you apart from the rest.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · < 1 Min read

Friday Q&A: Do we hire people without remote work experience?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 5 Min read

The Entrepreneur’s Guide To Productivity: 6 Experts Share Their Best Tips

Staying focused is one of the best entrepreneur tips I've got in my career. Here’s how the winners do it.

Alex Turnbull CEO & Founder @Groove

Customer Support · 8 Min read

10 Psychology Tips for Better Customer Service

People are complicated. Understanding the psychology of customer service and make it work to your advantage.

Amanda Langford Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: When is it okay to be a jerk?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 3 Min read

3 Business Videos to Watch Today (Plus, a Discount to the Year’s Best Tech Conference)

I call these the best business videos because they have made me a better entrepreneur. I hope they do the same for you.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

5 Best Resources for Customer Support Ideas and Advice

Get better at customer service by learning from others.

Forrest Murphy Groove Writer