All our posts

Below, find every article ever created right here on the Groove blog.

Entrepreneurship · 2 Min read

Friday Q&A: How much should a startup founder pay themselves?

Make sure that you have enough to live on in the early days, and keep your personal burn rate as low as possible.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

What to Do If You Didn’t Get into Y Combinator

Getting into Y Combinator is the dream of every entrepreneur. But failing to achieve it is not the end of the world - focus on this instead.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

ROI of Customer Service: How Much Is Good Support Really Worth?

Grow your business by finding and improving the ROI of customer service.

Luca Lyons Groove Writer

Entrepreneurship · < 1 Min read

Friday Q&A: Are .com domains still necessary to succeed?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

How to Build a Strong Customer Service Culture (Without Copying Disney)

Customer service culture should be built, not copied.

Amanda Langford Groove Writer

Entrepreneurship · < 1 Min read

Friday Q&A: How to Cure Writer’s Block

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Product Updates · 3 Min read

Dig Through Your Trash, Android Notifications and Groove 2.0 teaser :-)

We’ve been working hard on Groove 2.0. Have a look for the latest features, bug fixes, and a status update on the new version of Groove

Luca Lyons Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: How to Follow up With Busy People

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

How to Sell Your Vision: The Most Important Skill for Any Entrepreneur

Within all the expertise you can develop, there's one entrepreneur skill that will set you apart from the rest.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · < 1 Min read

Friday Q&A: Do we hire people without remote work experience?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 5 Min read

The Entrepreneur’s Guide To Productivity: 6 Experts Share Their Best Tips

Staying focused is one of the best entrepreneur tips I've got in my career. Here’s how the winners do it.

Alex Turnbull CEO & Founder @Groove

Customer Support · 8 Min read

10 Psychology Tips for Better Customer Service

People are complicated. Understanding the psychology of customer service and make it work to your advantage.

Amanda Langford Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: When is it okay to be a jerk?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 3 Min read

3 Business Videos to Watch Today (Plus, a Discount to the Year’s Best Tech Conference)

I call these the best business videos because they have made me a better entrepreneur. I hope they do the same for you.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

5 Best Resources for Customer Support Ideas and Advice

Get better at customer service by learning from others.

Forrest Murphy Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: When is a startup no longer a startup?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Why “I Don’t Have Enough Time” is a Bullshit Excuse

We all have the same amount of time. What makes some people more successful is knowing how to make better use of it

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

5 Best Customer Service Practices to Deliver Memorable Moments

Good is “meh.” You want memorable moments. Here are five customer service best practices to make sure you stand out, every time.

Forrest Murphy Groove Writer

Remote Work · 8 Min read

18 Tools Our Remote Team Uses to Stay Connected, Productive and Sane

We’ve replaced a lot of the benefits of having a traditional office with online apps. Here are the remote working tools we use daily.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How to find out what “success” means to your customers

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 5 Min read

What 9 Successful Entrepreneurs Wish They Had Done Differently

We all have our own, but sometimes it’s better to learn from the regrets of others.

Alex Turnbull CEO & Founder @Groove

Product Updates · 3 Min read

Android Notifications, Mobile Fixes, and What’s Next

This week, we have an update that Android users are going to love, some bug fixes, and a preview of some VERY big news that's coming soon

Luca Lyons Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Is chasing “big name” customers worth it?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 7 Min read

How I Build Patience (And How You Can, Too)

Impatience is one of the deadliest mistakes in business. Here’s how to control it.

Alex Turnbull CEO & Founder @Groove

Growth · 14 Min read

How Nathan Barry Turned ConvertKit Into an $8M+ Business in 4 Years

ConvertKit’s Nathan Barry on growth, sales, and working in public.

Alex Turnbull CEO & Founder @Groove