All our posts

Below, find every article ever created right here on the Groove blog.

Product Updates · 4 Min read

Mobile Updates: The Time Saver Edition

We continue to strive to make the Groove mobile experience as fast as possible, and we’re pretty excited about this week’s release.

Forrest Murphy Groove Writer

Entrepreneurship · 3 Min read

Friday Q&A: Do You Have to Be Technical to Start a Software Company?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 13 Min read

Proactive Customer Care: The Key To Driving Customer Loyalty

How to get ahead of your customers to build better long-term relationships with them.

Kerri Tielman Groove Writer

Entrepreneurship · 3 Min read

Friday Q&A: 2 Ways to Come Up With a Profitable Business Idea Today

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

Mobile Merging, Swipe Actions, and PieSync Integration

We’re wrapping up lots of updates to mobile, and we’re getting closer to moving Groove Mobile out of “beta” and into prime time.

Forrest Murphy Groove Writer

Entrepreneurship · 4 Min read

Stop Overthinking Small Decisions

It’s hard advice to follow, but it’s critically important. Here’s why.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

Use This Un-Scalable Customer Service Tactic to Win Customers for Life

Not all growth tactics scale with your business. But they’re still worth doing.

Luca Lyons Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Stealing Your Competition’s Customers

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 15 Min read

Best Of: Our 10 Most Popular Answers to Business Questions (Plus, Ask Us Anything)

Here are the burning questions that our blog visitors want answered most.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

7 Customer Onboarding Email Templates That You Can Use

Welcome your new customers with these onboarding email scripts.

Luca Lyons Groove Writer

Entrepreneurship · < 1 Min read

Friday Q&A: The Most Important Interview Question To Ask Remote Candidates

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 8 Min read

How We Differentiated Our Brand to Build a $5M Business in a Crowded Market

We knew that if we didn’t stand out, we’d die. Here’s how we found differentiation.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

Groove Mobile Keeps Getting Better

We’ve been working hard to make the Groove mobile experience even better for you. Here are some of the latest updates from the past two weeks

Luca Lyons Groove Writer

Customer Support · < 1 Min read

Infographic: 22 Customer Support Statistics That You Need To Know

The key numbers that should drive your customer service strategy

Amanda Langford Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Should SaaS companies offer refunds?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

How An Angry Email Pushed Us To Start Publishing More Product Updates

We’ve started a new approach for announcing small product updates. Here’s why.

Alex Turnbull CEO & Founder @Groove

Customer Support · 3 Min read

Use This Simple Technique To Explain Complicated Concepts To Anyone

Use this to make your customers’ lives easier.

Forrest Murphy Groove Writer

Entrepreneurship · 4 Min read

Be Careful Who You Listen To

Business advice is easy to find, and a lot harder to filter. Here’s how to do it.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How do you deal with people copying you?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Product Updates · 3 Min read

Mo Mobile Features, Mo Bug Fixes

You know what they say: Always. Be. Shipping. Here are some highlights of the new features, bug fixes, and improvements we’ve shipped recently

Kerri Tielman Groove Writer

Customer Support · 8 Min read

5 Lessons Your Business Should Learn From United Airlines

The company’s recent PR disaster can teach us all how to better protect our businesses.

Amanda Langford Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: How Often Should Remote Teams “Meet”?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Founder's Journey · 5 Min read

Why I Stopped Hustling

Taking on the most dangerous word in our community.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

Friday Q&A: Terrified of hiring the wrong people? Here’s what to do.

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Product Updates · 3 Min read

Mobile Enhancements and Polish

Using Groove on the go with improved search functionality, real-time updating, and a spiffed-up user interface.

Kerri Tielman Groove Writer