All our posts

Below, find every article ever created right here on the Groove blog.

Entrepreneurship · 2 Min read

Friday Q&A: When is a startup no longer a startup?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Why “I Don’t Have Enough Time” is a Bullshit Excuse

We all have the same amount of time. What makes some people more successful is knowing how to make better use of it

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

5 Best Customer Service Practices to Deliver Memorable Moments

Good is “meh.” You want memorable moments. Here are five customer service best practices to make sure you stand out, every time.

Forrest Murphy Groove Writer

Remote Work · 8 Min read

18 Tools Our Remote Team Uses to Stay Connected, Productive and Sane

We’ve replaced a lot of the benefits of having a traditional office with online apps. Here are the remote working tools we use daily.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How to find out what “success” means to your customers

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 5 Min read

What 9 Successful Entrepreneurs Wish They Had Done Differently

We all have our own, but sometimes it’s better to learn from the regrets of others.

Alex Turnbull CEO & Founder @Groove

Product Updates · 3 Min read

Android Notifications, Mobile Fixes, and What’s Next

This week, we have an update that Android users are going to love, some bug fixes, and a preview of some VERY big news that's coming soon

Luca Lyons Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Is chasing “big name” customers worth it?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 7 Min read

How I Build Patience (And How You Can, Too)

Impatience is one of the deadliest mistakes in business. Here’s how to control it.

Alex Turnbull CEO & Founder @Groove

Growth · 14 Min read

How Nathan Barry Turned ConvertKit Into an $8M+ Business in 4 Years

ConvertKit’s Nathan Barry on growth, sales, and working in public.

Alex Turnbull CEO & Founder @Groove

Product Updates · 4 Min read

Mobile Updates: The Time Saver Edition

We continue to strive to make the Groove mobile experience as fast as possible, and we’re pretty excited about this week’s release.

Forrest Murphy Groove Writer

Entrepreneurship · 3 Min read

Friday Q&A: Do You Have to Be Technical to Start a Software Company?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 13 Min read

Proactive Customer Care: The Key To Driving Customer Loyalty

How to get ahead of your customers to build better long-term relationships with them.

Kerri Tielman Groove Writer

Entrepreneurship · 3 Min read

Friday Q&A: 2 Ways to Come Up With a Profitable Business Idea Today

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

Mobile Merging, Swipe Actions, and PieSync Integration

We’re wrapping up lots of updates to mobile, and we’re getting closer to moving Groove Mobile out of “beta” and into prime time.

Forrest Murphy Groove Writer

Entrepreneurship · 4 Min read

Stop Overthinking Small Decisions

It’s hard advice to follow, but it’s critically important. Here’s why.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

Use This Un-Scalable Customer Service Tactic to Win Customers for Life

Not all growth tactics scale with your business. But they’re still worth doing.

Luca Lyons Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Stealing Your Competition’s Customers

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 15 Min read

Best Of: Our 10 Most Popular Answers to Business Questions (Plus, Ask Us Anything)

Here are the burning questions that our blog visitors want answered most.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

7 Customer Onboarding Email Templates That You Can Use

Welcome your new customers with these onboarding email scripts.

Luca Lyons Groove Writer

Entrepreneurship · < 1 Min read

Friday Q&A: The Most Important Interview Question To Ask Remote Candidates

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 8 Min read

How We Differentiated Our Brand to Build a $5M Business in a Crowded Market

We knew that if we didn’t stand out, we’d die. Here’s how we found differentiation.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

Groove Mobile Keeps Getting Better

We’ve been working hard to make the Groove mobile experience even better for you. Here are some of the latest updates from the past two weeks

Luca Lyons Groove Writer

Customer Support · < 1 Min read

Infographic: 22 Customer Support Statistics That You Need To Know

The key numbers that should drive your customer service strategy

Amanda Langford Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Should SaaS companies offer refunds?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove