All our posts

Below, find every article ever created right here on the Groove blog.

Product Updates · 4 Min read

Groove in September: Live Chat, CRM Features, Trello and HubSpot Integrations, and More!

As we roll into the last quarter of 2019, Groove’s...

Luca Lyons Groove Writer

Customer Support · 5 Min read

The Customer Service Interview Questions You Need To Be Asking, But Probably Aren’t

Whether you’re hiring for your first customer service representative or...

Amanda Langford Groove Writer

Customer Support · 9 Min read

Customer Service Tips for Small Business Owners and Startup Founders

10 must-read customer service tips for founders and small business owners who care about customer support.

Kerri Tielman Groove Writer

Customer Support · 7 Min read

Why is Customer Service Important? 11 Ways Customer Satisfaction Correlates with Business Results

When building a successful business, everything screams for attention. Within that flood, why prioritize customer service?

Amanda Langford Groove Writer

Customer Support · 11 Min read

10 Legendary Customer Service Examples to Inspire You

We collected 10 of the most inspiring customer service examples we could find.

Forrest Murphy Groove Writer

Founder's Journey · 5 Min read

Vacations Are Important, but Most Founders Do Them Wrong

It felt like the exact wrong thing to do. It...

Alex Turnbull CEO & Founder @Groove

Customer Support · 16 Min read

What Is Automated Customer Service? A Guide for Growth That Helps People Do More, Not Less

Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers.

Luca Lyons Groove Writer

Customer Support · 7 Min read

Customer Service Experience: Fuel Business Growth with Attention to Customer Care

Customer service experience goes beyond call centers and emails. Learn how to leverage great customer service experiences to drive business growth.

Forrest Murphy Groove Writer

Product Updates · 4 Min read

Groove in August: A New Search Engine, Collision Detection, Unsplash, and More!

It’s been another busy month for the product and engineering...

Luca Lyons Groove Writer

Customer Support · 13 Min read

How to Deal With Angry Customers: Examples, Research, and Field-Proven Best Practices

The next time you face irate customer, you’ll know what to do. Here’s how to deal with angry customers—including examples, research, and best practices.

Luca Lyons Groove Writer

Founder's Journey · 5 Min read

Why We Dropped “Fun” as a Core Value

And how, as a result, we’re having more fun than...

Alex Turnbull CEO & Founder @Groove

Customer Support · 23 Min read

Customer Relationship Management for Small Businesses: 57 CRM Examples (That Won’t Break the Bank)

Need a customer relationship management alternative? This guide includes customer ratings, options, screenshots, and prices for 57 different CRM platforms.

Forrest Murphy Groove Writer

Product Updates · 4 Min read

Groove in July: Knowledge Base Search in Inbox, Print Conversations, Performance Improvements, and More!

Another busy month over here at Groove. We have some...

Luca Lyons Groove Writer

Product Updates · 2 Min read

Announcement: KB Inbox integration

New! Knowledge Base search right in your Inbox

Kerri Tielman Groove Writer

Founder's Journey · 8 Min read

What I Learned Rescuing Our Startup From Death

The 5 steps we took to turn Groove around when the company was headed toward failure

Alex Turnbull CEO & Founder @Groove

Founder's Journey · 7 Min read

Why I Almost Walked Away From the $500k/mo Company I Founded

The story of Groove's darkest months: how we got here and how we came up with a plan to turn things around.

Alex Turnbull CEO & Founder @Groove

Customer Support · 8 Min read

Customer Support Specialists and Beyond: How to Build (or Join!) the Customer Support Team You Need

Customer support specialists speak for your company. But what role, job, or person should you hire? Here’s how to build or join a great team.

Kerri Tielman Groove Writer

Customer Support · 10 Min read

Defining the Customer Experience Specialist: How CX Managers Can Clarify Roles & Hire for Growth

The process for hiring a customer experience specialist is broken. Find out how leaders and job seekers can fix it with three strategies.

Forrest Murphy Groove Writer

Product Updates · 5 Min read

Groove in June: Shopify Integration, Emojis, Knowledge Base Contact Form and More!

It was a busy month in June for the team...

Luca Lyons Groove Writer

Customer Support · 10 Min read

How to Create a Knowledge Base from Start to Finish: Building Self-Service for Customer Support

Learn how to create a knowledge base from the ground up that your customers will love.

Kerri Tielman Groove Writer

Product Updates · 4 Min read

Groove in May: Following Emails, Private Knowledge Bases, Sunsetting of Legacy and more…

Here are some of the features, improvements, and bug fixes...

Kerri Tielman Groove Writer

Customer Support · 11 Min read

Help Desk Software: A (Biased) Guide to Ticketing Systems

Your help desk should be your best employee. And the...

Luca Lyons Groove Writer

Product Updates · 3 Min read

Groove in April: Busiest Times, Classic View, KB Localization, and More!

April was a busy month at Groove. We made improvements and introduced new features for all our core products. Learn about them in this post

Kerri Tielman Groove Writer

Growth · 5 Min read

What Is Relationship Marketing And How You Can Use It To Grow Your Business

With relationship marketing, you can turn existing customers into brand advocates. Here's everything you need to know to make it a reality.

Forrest Murphy Groove Writer

Product Updates · 2 Min read

Classic View is Now Available!

A lot of our customers were missing the classic three-pane layout from and we’re excited to announce that this view is now available again

Luca Lyons Groove Writer

All our posts

Groove in September: Live Chat, CRM Features, Trello and HubSpot Integrations, and More!

The Customer Service Interview Questions You Need To Be Asking, But Probably Aren’t

Customer Service Tips for Small Business Owners and Startup Founders

Why is Customer Service Important? 11 Ways Customer Satisfaction Correlates with Business Results

10 Legendary Customer Service Examples to Inspire You

Vacations Are Important, but Most Founders Do Them Wrong

What Is Automated Customer Service? A Guide for Growth That Helps People Do More, Not Less

Customer Service Experience: Fuel Business Growth with Attention to Customer Care

Groove in August: A New Search Engine, Collision Detection, Unsplash, and More!

How to Deal With Angry Customers: Examples, Research, and Field-Proven Best Practices

Why We Dropped “Fun” as a Core Value

Customer Relationship Management for Small Businesses: 57 CRM Examples (That Won’t Break the Bank)

Groove in July: Knowledge Base Search in Inbox, Print Conversations, Performance Improvements, and More!

Announcement: KB Inbox integration

What I Learned Rescuing Our Startup From Death

Why I Almost Walked Away From the $500k/mo Company I Founded

Customer Support Specialists and Beyond: How to Build (or Join!) the Customer Support Team You Need

Defining the Customer Experience Specialist: How CX Managers Can Clarify Roles & Hire for Growth

Groove in June: Shopify Integration, Emojis, Knowledge Base Contact Form and More!

How to Create a Knowledge Base from Start to Finish: Building Self-Service for Customer Support

Groove in May: Following Emails, Private Knowledge Bases, Sunsetting of Legacy and more…

Help Desk Software: A (Biased) Guide to Ticketing Systems

Groove in April﻿: Busiest Times, Classic View, KB Localization, and More!

What Is Relationship Marketing And How You Can Use It To Grow Your Business

Classic View is Now Available!

Groove in April: Busiest Times, Classic View, KB Localization, and More!