All our posts

Below, find every article ever created right here on the Groove blog.

Founder's Journey · 5 Min read

Why We Dropped “Fun” as a Core Value

And how, as a result, we’re having more fun than...

Alex Turnbull CEO & Founder @Groove

Customer Support · 23 Min read

Customer Relationship Management for Small Businesses: 57 CRM Examples (That Won’t Break the Bank)

Need a customer relationship management alternative? This guide includes customer ratings, options, screenshots, and prices for 57 different CRM platforms.

Forrest Murphy Groove Writer

Product Updates · 4 Min read

Groove in July: Knowledge Base Search in Inbox, Print Conversations, Performance Improvements, and More!

Another busy month over here at Groove. We have some...

Luca Lyons Groove Writer

Product Updates · 2 Min read

Announcement: KB Inbox integration

New! Knowledge Base search right in your Inbox

Kerri Tielman Groove Writer

Founder's Journey · 8 Min read

What I Learned Rescuing Our Startup From Death

The 5 steps we took to turn Groove around when the company was headed toward failure

Alex Turnbull CEO & Founder @Groove

Founder's Journey · 7 Min read

Why I Almost Walked Away From the $500k/mo Company I Founded

The story of Groove's darkest months: how we got here and how we came up with a plan to turn things around.

Alex Turnbull CEO & Founder @Groove

Customer Support · 8 Min read

Customer Support Specialists and Beyond: How to Build (or Join!) the Customer Support Team You Need

Customer support specialists speak for your company. But what role, job, or person should you hire? Here’s how to build or join a great team.

Kerri Tielman Groove Writer

Customer Support · 10 Min read

Defining the Customer Experience Specialist: How CX Managers Can Clarify Roles & Hire for Growth

The process for hiring a customer experience specialist is broken. Find out how leaders and job seekers can fix it with three strategies.

Forrest Murphy Groove Writer

Product Updates · 5 Min read

Groove in June: Shopify Integration, Emojis, Knowledge Base Contact Form and More!

It was a busy month in June for the team...

Luca Lyons Groove Writer

Customer Support · 10 Min read

How to Create a Knowledge Base from Start to Finish: Building Self-Service for Customer Support

Learn how to create a knowledge base from the ground up that your customers will love.

Kerri Tielman Groove Writer

Product Updates · 4 Min read

Groove in May: Following Emails, Private Knowledge Bases, Sunsetting of Legacy and more…

Here are some of the features, improvements, and bug fixes...

Kerri Tielman Groove Writer

Customer Support · 11 Min read

Help Desk Software: A (Biased) Guide to Ticketing Systems

Your help desk should be your best employee. And the...

Luca Lyons Groove Writer

Product Updates · 3 Min read

Groove in April: Busiest Times, Classic View, KB Localization, and More!

April was a busy month at Groove. We made improvements and introduced new features for all our core products. Learn about them in this post

Kerri Tielman Groove Writer

Growth · 5 Min read

What Is Relationship Marketing And How You Can Use It To Grow Your Business

With relationship marketing, you can turn existing customers into brand advocates. Here's everything you need to know to make it a reality.

Forrest Murphy Groove Writer

Product Updates · 2 Min read

Classic View is Now Available!

A lot of our customers were missing the classic three-pane layout from and we’re excited to announce that this view is now available again

Luca Lyons Groove Writer

Customer Support · 10 Min read

Customer Testimonials: Where, When, and How to Use Compelling Stories to Build Trust and Credibility

Learn how to create and use compelling customer stories to build credibility and turn more prospects in loyal customers

Forrest Murphy Groove Writer

Product Updates · 2 Min read

Better Reporting Calculations

Sick of one or two metrics skewing all your reporting...

Kerri Tielman Groove Writer

Product Updates · 3 Min read

Groove in March: Privacy Shield, Reporting Updates, 50+ Parsing Improvements, and More!

Here are some of the highlights on the recent features, improvements, and bug fixes for Groove that were pushed in March

Kerri Tielman Groove Writer

Remote Work · 7 Min read

The Manager’s Guide to Payroll and Taxes for Remote Workers

If you have hired or are considering hiring remote workers, this guide into payroll and taxes will be invaluable for your business.

Kerri Tielman Groove Writer

Product Updates · 2 Min read

Coming Soon: Classic View and Other Readability Updates

Since we launched Groove 2.0 we've heard from many customers who were missing the classic three-pane view. So we're bringing it back!

Forrest Murphy Groove Writer

Growth · 12 Min read

A Simple Marketing Audit: The Why And How

A marketing audit can help you clarify your goals and objectives. It can also help you find holes and errors in your strategy.

Kerri Tielman Groove Writer

Customer Support · 8 Min read

Customer Success: Your Next Growth Engine

Customer success is not a fad, it's a neccessity. It nurtures customer loyalty and retention. Learn how to harness it to grow your business.

Forrest Murphy Groove Writer

Content Marketing · 10 Min read

Content Distribution: The Missing Piece in Your Marketing Strategy

As it becomes harder to market a business through blogging, content distribution becomes increasingly important. Learn how to do it right

Kerri Tielman Groove Writer

Customer Support · 7 Min read

“What Does Customer Service Mean To You?”

"What does customer service mean to you" is one of the most common questions you'll hear in a job interview. Learn how to nail the answer

Forrest Murphy Groove Writer

Product Updates · 3 Min read

Introducing Indefinite Snooze

Do you find yourself missing the Pending status in Groove...

Luca Lyons Groove Writer

All our posts

Why We Dropped “Fun” as a Core Value

Customer Relationship Management for Small Businesses: 57 CRM Examples (That Won’t Break the Bank)

Groove in July: Knowledge Base Search in Inbox, Print Conversations, Performance Improvements, and More!

Announcement: KB Inbox integration

What I Learned Rescuing Our Startup From Death

Why I Almost Walked Away From the $500k/mo Company I Founded

Customer Support Specialists and Beyond: How to Build (or Join!) the Customer Support Team You Need

Defining the Customer Experience Specialist: How CX Managers Can Clarify Roles & Hire for Growth

Groove in June: Shopify Integration, Emojis, Knowledge Base Contact Form and More!

How to Create a Knowledge Base from Start to Finish: Building Self-Service for Customer Support

Groove in May: Following Emails, Private Knowledge Bases, Sunsetting of Legacy and more…

Help Desk Software: A (Biased) Guide to Ticketing Systems

Groove in April﻿: Busiest Times, Classic View, KB Localization, and More!

What Is Relationship Marketing And How You Can Use It To Grow Your Business

Classic View is Now Available!

Customer Testimonials: Where, When, and How to Use Compelling Stories to Build Trust and Credibility

Better Reporting Calculations

Groove in March: Privacy Shield, Reporting Updates, 50+ Parsing Improvements, and More!

The Manager’s Guide to Payroll and Taxes for Remote Workers

Coming Soon: Classic View and Other Readability Updates

A Simple Marketing Audit: The Why And How

Customer Success: Your Next Growth Engine

Content Distribution: The Missing Piece in Your Marketing Strategy

“What Does Customer Service Mean To You?”

Introducing Indefinite Snooze

Groove in April: Busiest Times, Classic View, KB Localization, and More!