All our posts

Below, find every article ever created right here on the Groove blog.

Entrepreneurship · 4 Min read

How An Angry Email Pushed Us To Start Publishing More Product Updates

We’ve started a new approach for announcing small product updates. Here’s why.

Alex Turnbull CEO & Founder @Groove

Customer Support · 3 Min read

Use This Simple Technique To Explain Complicated Concepts To Anyone

Use this to make your customers’ lives easier.

Forrest Murphy Groove Writer

Entrepreneurship · 4 Min read

Be Careful Who You Listen To

Business advice is easy to find, and a lot harder to filter. Here’s how to do it.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How do you deal with people copying you?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Product Updates · 3 Min read

Mo Mobile Features, Mo Bug Fixes

You know what they say: Always. Be. Shipping. Here are some highlights of the new features, bug fixes, and improvements we’ve shipped recently

Kerri Tielman Groove Writer

Customer Support · 8 Min read

5 Lessons Your Business Should Learn From United Airlines

The company’s recent PR disaster can teach us all how to better protect our businesses.

Amanda Langford Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: How Often Should Remote Teams “Meet”?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Founder's Journey · 5 Min read

Why I Stopped Hustling

Taking on the most dangerous word in our community.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

Friday Q&A: Terrified of hiring the wrong people? Here’s what to do.

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Product Updates · 3 Min read

Mobile Enhancements and Polish

Using Groove on the go with improved search functionality, real-time updating, and a spiffed-up user interface.

Kerri Tielman Groove Writer

Entrepreneurship · 6 Min read

Building a Startup? You Need to Learn to Negotiate.

There’s never enough cash. Here’s how to get more for your money.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

Back to Basics

We focused on improving core ticketing functionality this week; specifically, parsing incoming emails from Gmail and Outlook.

Forrest Murphy Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: What are the most important startup metrics?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 8 Min read

25 Books and Blogs that Successful Entrepreneurs Think You Should Read

The smartest people in business are always learning. Here’s what they’re reading to do it.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

Build Better Customer Relationships With These 6 Online Course Ideas

Educating your customers can make them more loyal. Here’s why.

Luca Lyons Groove Writer

Entrepreneurship · 3 Min read

Friday Q&A: PR for Startups

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Product Updates · 3 Min read

New Integrations, Mobile Updates and a Whole Lot More

We've gotten some amazing feedback on our recently-released mobile web app, as well as some feature requests and bug reports

Luca Lyons Groove Writer

Growth · 9 Min read

How Harvest Grew to 40,000+ Customers With Zero Funding

Danny Wen co-founded Harvest to scratch his own itch. Years later, here’s what he’s learned.

Alex Turnbull CEO & Founder @Groove

Customer Support · 11 Min read

How to Boost Online Reviews for Your Business (And Deal With the Bad Ones)

Just how important are online reviews to your business?

Amanda Langford Groove Writer

Entrepreneurship · < 1 Min read

What are the biggest challenges of building a tech company outside of Silicon Valley?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Content Marketing · 10 Min read

The 6-Step Marketing Strategy We Used to Make $120,679 Selling an Online Course

How our content marketing course sold out within 5 days.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How Do You Celebrate Successes as a Remote Team?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

How do you decide what features to build (or kill)?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Content Marketing · 11 Min read

How We Built an Online Course That Generated $120,679 in 5 Days

It was an odd choice for a SaaS company. But here’s why we’re glad we did it.

Alex Turnbull CEO & Founder @Groove

Customer Support · 4 Min read

Planning to Grow? Here’s How Your Support Team Can Help.

Luca Lyons Groove Writer