All our posts

Below, find every article ever created right here on the Groove blog.

Entrepreneurship · 6 Min read

Building a Startup? You Need to Learn to Negotiate.

There’s never enough cash. Here’s how to get more for your money.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

Back to Basics

We focused on improving core ticketing functionality this week; specifically, parsing incoming emails from Gmail and Outlook.

Forrest Murphy Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: What are the most important startup metrics?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 8 Min read

25 Books and Blogs that Successful Entrepreneurs Think You Should Read

The smartest people in business are always learning. Here’s what they’re reading to do it.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

Build Better Customer Relationships With These 6 Online Course Ideas

Educating your customers can make them more loyal. Here’s why.

Luca Lyons Groove Writer

Entrepreneurship · 3 Min read

Friday Q&A: PR for Startups

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Product Updates · 3 Min read

New Integrations, Mobile Updates and a Whole Lot More

We've gotten some amazing feedback on our recently-released mobile web app, as well as some feature requests and bug reports

Luca Lyons Groove Writer

Growth · 9 Min read

How Harvest Grew to 40,000+ Customers With Zero Funding

Danny Wen co-founded Harvest to scratch his own itch. Years later, here’s what he’s learned.

Alex Turnbull CEO & Founder @Groove

Customer Support · 11 Min read

How to Boost Online Reviews for Your Business (And Deal With the Bad Ones)

Just how important are online reviews to your business?

Amanda Langford Groove Writer

Entrepreneurship · < 1 Min read

What are the biggest challenges of building a tech company outside of Silicon Valley?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Content Marketing · 10 Min read

The 6-Step Marketing Strategy We Used to Make $120,679 Selling an Online Course

How our content marketing course sold out within 5 days.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How Do You Celebrate Successes as a Remote Team?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

How do you decide what features to build (or kill)?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Content Marketing · 11 Min read

How We Built an Online Course That Generated $120,679 in 5 Days

It was an odd choice for a SaaS company. But here’s why we’re glad we did it.

Alex Turnbull CEO & Founder @Groove

Customer Support · 4 Min read

Planning to Grow? Here’s How Your Support Team Can Help.

Luca Lyons Groove Writer

Entrepreneurship · 3 Min read

Friday Q&A: How To Reach Your Target Market If They’re Scattered

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · < 1 Min read

How do you blog when your business has two separate audiences?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

Groove Gets a Mobile Web App!

It's been a long time coming, and today we are very excited to release our mobile web app into public beta!

Kerri Tielman Groove Writer

Entrepreneurship · < 1 Min read

How Do You Deal With Writer’s Block?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 9 Min read

How to Turn Customer Support Into Data–Driven Product Improvements

Are your customer feature requests collecting dust? Here’s how to fix that.

Amanda Langford Groove Writer

Entrepreneurship · 2 Min read

Which marketing channels deliver the most loyal customers?

Loyal customers are not acquired. They are nurtured, served and delighted, and then they become loyal customers. And that's on you

Alex Turnbull CEO & Founder @Groove

Remote Work · 7 Min read

How Our Remote Team Manages Collaboration Across 9 Time Zones

Being spread across the world is great, but makes collaboration and communication challenging. Here's how we deal with it

Alex Turnbull CEO & Founder @Groove

Growth · 15 Min read

3 Easy Growth Tactics That Literally Every Business Should Do Today

These are simple, straightforward “hacks” that anyone can (and should) implement.

Alex Turnbull CEO & Founder @Groove

Customer Support · 13 Min read

How to Hire an Amazing Customer Onboarding Specialist

Customer onboarding is one of your most important hires. Here’s how to get it right.

Forrest Murphy Groove Writer

Entrepreneurship · 2 Min read

How do you do marketing with no money?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove