All our posts

Below, find every article ever created right here on the Groove blog.

Customer Support · 4 Min read

Tidy Up Your Customer Service Setup And Start Fresh In 2017

Get your support organized and uncluttered for maximum productivity next year.

Amanda Langford Groove Writer

Entrepreneurship · < 1 Min read

How Do You Do Research for Your Content?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

How Founders and CEO’s Can Create Amazing Customer Service Teams

Successful customer support starts with an extraordinary customer support team.

Luca Lyons Groove Writer

Entrepreneurship · 2 Min read

How Do You Get Your First Customers to Trust You?

Rather than focusing on your first ten customers, focus on your first customer. Make concessions, do free work and overdeliver.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 12 Min read

The 9 Most Common Questions About Hiring, Answered

Tips for hiring, firing and building a business with the best possible people.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

What Our Business Strategy Would Be if We Started Again From Scratch

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 7 Min read

Wondering whether you should work hard or smart? You won’t like the answer.

Why you have to work hard AND smart, and how to do both.

Alex Turnbull CEO & Founder @Groove

Remote Work · 6 Min read

How We’ve Built a Remote Company Culture to Be Grateful For

This Thanksgiving, I’m thinking about our team and how far we’ve come. Here’s what we’ve learned.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

How Do You Measure Remote Employees’ Performance?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 14 Min read

How Andy Drish Went From Picking Corn to Building a Multi-Million Dollar Business

And the lessons he learned about connecting with influencers along the way.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

Widget Updates, Delighted Integration, and Ticketing Enhancements

We’re excited to share a few of the additions we’ve released for our support widget, core ticketing, and integrations

Amanda Langford Groove Writer

Customer Support · 6 Min read

How to Get Your Team to Care About Customer Service

A proven process for changing company culture.

Luca Lyons Groove Writer

Entrepreneurship · 2 Min read

Should a Remote Startup Hire Full-time Employees or Contractors?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

How to Launch an Irresistible Customer Loyalty Program

Tips for keeping your customers thrilled to do repeat business with you.

Forrest Murphy Groove Writer

Entrepreneurship · 2 Min read

Should you choose a competitive market or an untapped one?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How to Compensate Startup Advisors

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Founder's Journey · 6 Min read

Too Many Startups Like Playing Startup

7 signs that you’re focused on stuff that doesn’t matter, and how to snap out of it.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: Time Management Tips for Busy People

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Growth · 7 Min read

How We Grew Our Business by Picking Up Scraps (And Stopped Leaving Customers on the Table)

You’re probably leaking customers at the margins of your business. Here’s how to stop that.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

6 Ways to Improve the Customer Experience That You Can Start Implementing Today

Businesses who deliver a superior customer experience are the ones that will win.

Forrest Murphy Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Where do you hire remote workers?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

How Good Customer Service Helped One Company Increase Conversions by 156%

Yes, good customer service can actually increase conversions. Here’s how.

Kerri Tielman Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Should startups hire junior developers?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 15 Min read

How One Entrepreneur Escaped a Cult and Built a 7-Figure Business

Proposify’s Kyle Racki on perseverance and putting in the work.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How to deliver value to VIP’s you want to connect with

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove