All our posts

Below, find every article ever created right here on the Groove blog.

Product Updates · 2 Min read

Widget Updates, Delighted Integration, and Ticketing Enhancements

We’re excited to share a few of the additions we’ve released for our support widget, core ticketing, and integrations

Amanda Langford Groove Writer

Customer Support · 6 Min read

How to Get Your Team to Care About Customer Service

A proven process for changing company culture.

Luca Lyons Groove Writer

Entrepreneurship · 2 Min read

Should a Remote Startup Hire Full-time Employees or Contractors?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

How to Launch an Irresistible Customer Loyalty Program

Tips for keeping your customers thrilled to do repeat business with you.

Forrest Murphy Groove Writer

Entrepreneurship · 2 Min read

Should you choose a competitive market or an untapped one?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How to Compensate Startup Advisors

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Founder's Journey · 6 Min read

Too Many Startups Like Playing Startup

7 signs that you’re focused on stuff that doesn’t matter, and how to snap out of it.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: Time Management Tips for Busy People

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Growth · 7 Min read

How We Grew Our Business by Picking Up Scraps (And Stopped Leaving Customers on the Table)

You’re probably leaking customers at the margins of your business. Here’s how to stop that.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

6 Ways to Improve the Customer Experience That You Can Start Implementing Today

Businesses who deliver a superior customer experience are the ones that will win.

Forrest Murphy Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Where do you hire remote workers?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

How Good Customer Service Helped One Company Increase Conversions by 156%

Yes, good customer service can actually increase conversions. Here’s how.

Kerri Tielman Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Should startups hire junior developers?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 15 Min read

How One Entrepreneur Escaped a Cult and Built a 7-Figure Business

Proposify’s Kyle Racki on perseverance and putting in the work.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How to deliver value to VIP’s you want to connect with

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Founder's Journey · 7 Min read

What It’s Like to Compete Against Goliath (And Why You Should Do It Anyway)

A lot of startups compete against huge, successful companies. Here’s why you shouldn’t be afraid.

Alex Turnbull CEO & Founder @Groove

Content Marketing · 5 Min read

How to Take Your Content From Good to Great

Use these tips to make any post more interesting, useful and unique.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Your Business WILL Go Through A Crisis. Are You Prepared?

Every business runs into bumps in the road. Here’s how to get ready.

Forrest Murphy Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Productivity Tips for Entrepreneurs

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 8 Min read

5 Key Questions About Validating and Launching a Business Idea, Answered

These startup questions get asked a lot. Here’s how to think about them.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

Customer Data: What Can You Actually Do With It?

Are you sitting on lots of metrics, but struggling to act on them? Start here.

Kerri Tielman Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: How Do You Make Time To Read Every Day?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 7 Min read

How Our Business Turned a Major Obstacle Into a Huge Opportunity (And How You Can Too)

We recently announced some big news. Here’s how it came to be.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

7 Tips for Delivering Memorable Live Chat Customer Service

How to Build Customer Loyalty in Real-Time

Forrest Murphy Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Considering hiring an agency to build your product? Read this first.

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove