All our posts

Below, find every article ever created right here on the Groove blog.

Entrepreneurship · 2 Min read

Does your blog need a “journey” narrative?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 7 Min read

8 Inexpensive “Micro-Investments” That Improve Our Business

It might sound fluffy, but defining our core values has transformed our business. Here’s how.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

How to deal with software project delays

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

How We Developed Our Business’s Core Values (And Why You Should Too)

It might sound fluffy, but defining our company core values has transformed our business. Here’s how.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

How to Improve Your Onboarding Process (With Great Customer Support)

Follow these tips to make each customer’s first experience a great one.

Amanda Langford Groove Writer

Entrepreneurship · 2 Min read

How do you structure a software beta program?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 5 Min read

How I Filter the Advice I Get About Business and Life

At some point, smart people will give you bad advice. Here’s how to spot it.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

7 Best Practices That Your Social Media Customer Service Strategy Needs to Follow

Use these social media customer support tips to build better relationships with your customers.

Luca Lyons Groove Writer

Entrepreneurship · 2 Min read

How do you network without feeling sleazy?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 8 Min read

How Our Business Captures, Analyzes and Acts on Customer Feedback

The most important thing that too many startups aren’t doing.

Alex Turnbull CEO & Founder @Groove

Customer Support · 4 Min read

Use These Survey Questions to Improve Your Onboarding and Customer Success

How to ask the right questions to point your business in the right direction.

Kerri Tielman Groove Writer

Entrepreneurship · 2 Min read

How often should you post to your blog?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Should I wait to guest blog until I have lots of content on my own blog?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 7 Min read

Five Top Entrepreneurs Share Their Keys to Success

We’ve learned a lot from entrepreneurs at the top of their game. Here are five of the biggest takeaways.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Our Best Business Tips of 2016

This has been a huge year of growth and milestones for Groove. Here are the most popular lessons we’ve shared.

Alex Turnbull CEO & Founder @Groove

Customer Support · 4 Min read

Tidy Up Your Customer Service Setup And Start Fresh In 2017

Get your support organized and uncluttered for maximum productivity next year.

Amanda Langford Groove Writer

Entrepreneurship · < 1 Min read

How Do You Do Research for Your Content?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

How Founders and CEO’s Can Create Amazing Customer Service Teams

Successful customer support starts with an extraordinary customer support team.

Luca Lyons Groove Writer

Entrepreneurship · 2 Min read

How Do You Get Your First Customers to Trust You?

Rather than focusing on your first ten customers, focus on your first customer. Make concessions, do free work and overdeliver.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 12 Min read

The 9 Most Common Questions About Hiring, Answered

Tips for hiring, firing and building a business with the best possible people.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

What Our Business Strategy Would Be if We Started Again From Scratch

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 7 Min read

Wondering whether you should work hard or smart? You won’t like the answer.

Why you have to work hard AND smart, and how to do both.

Alex Turnbull CEO & Founder @Groove

Remote Work · 6 Min read

How We’ve Built a Remote Company Culture to Be Grateful For

This Thanksgiving, I’m thinking about our team and how far we’ve come. Here’s what we’ve learned.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

How Do You Measure Remote Employees’ Performance?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 14 Min read

How Andy Drish Went From Picking Corn to Building a Multi-Million Dollar Business

And the lessons he learned about connecting with influencers along the way.

Alex Turnbull CEO & Founder @Groove