All our posts

Below, find every article ever created right here on the Groove blog.

Entrepreneurship · 3 Min read

Friday Q&A: How To Reach Your Target Market If They’re Scattered

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · < 1 Min read

How do you blog when your business has two separate audiences?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

Groove Gets a Mobile Web App!

It's been a long time coming, and today we are very excited to release our mobile web app into public beta!

Kerri Tielman Groove Writer

Entrepreneurship · < 1 Min read

How Do You Deal With Writer’s Block?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 9 Min read

How to Turn Customer Support Into Data–Driven Product Improvements

Are your customer feature requests collecting dust? Here’s how to fix that.

Amanda Langford Groove Writer

Entrepreneurship · 2 Min read

Which marketing channels deliver the most loyal customers?

Loyal customers are not acquired. They are nurtured, served and delighted, and then they become loyal customers. And that's on you

Alex Turnbull CEO & Founder @Groove

Remote Work · 7 Min read

How Our Remote Team Manages Collaboration Across 9 Time Zones

Being spread across the world is great, but makes collaboration and communication challenging. Here's how we deal with it

Alex Turnbull CEO & Founder @Groove

Growth · 15 Min read

3 Easy Growth Tactics That Literally Every Business Should Do Today

These are simple, straightforward “hacks” that anyone can (and should) implement.

Alex Turnbull CEO & Founder @Groove

Customer Support · 13 Min read

How to Hire an Amazing Customer Onboarding Specialist

Customer onboarding is one of your most important hires. Here’s how to get it right.

Forrest Murphy Groove Writer

Entrepreneurship · 2 Min read

How do you do marketing with no money?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Does your blog need a “journey” narrative?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 7 Min read

8 Inexpensive “Micro-Investments” That Improve Our Business

It might sound fluffy, but defining our core values has transformed our business. Here’s how.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

How to deal with software project delays

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

How We Developed Our Business’s Core Values (And Why You Should Too)

It might sound fluffy, but defining our company core values has transformed our business. Here’s how.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

How to Improve Your Onboarding Process (With Great Customer Support)

Follow these tips to make each customer’s first experience a great one.

Amanda Langford Groove Writer

Entrepreneurship · 2 Min read

How do you structure a software beta program?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 5 Min read

How I Filter the Advice I Get About Business and Life

At some point, smart people will give you bad advice. Here’s how to spot it.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

7 Best Practices That Your Social Media Customer Service Strategy Needs to Follow

Use these social media customer support tips to build better relationships with your customers.

Luca Lyons Groove Writer

Entrepreneurship · 2 Min read

How do you network without feeling sleazy?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 8 Min read

How Our Business Captures, Analyzes and Acts on Customer Feedback

The most important thing that too many startups aren’t doing.

Alex Turnbull CEO & Founder @Groove

Customer Support · 4 Min read

Use These Survey Questions to Improve Your Onboarding and Customer Success

How to ask the right questions to point your business in the right direction.

Kerri Tielman Groove Writer

Entrepreneurship · 2 Min read

How often should you post to your blog?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Should I wait to guest blog until I have lots of content on my own blog?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 7 Min read

Five Top Entrepreneurs Share Their Keys to Success

We’ve learned a lot from entrepreneurs at the top of their game. Here are five of the biggest takeaways.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Our Best Business Tips of 2016

This has been a huge year of growth and milestones for Groove. Here are the most popular lessons we’ve shared.

Alex Turnbull CEO & Founder @Groove