All our posts

Below, find every article ever created right here on the Groove blog.

Content Marketing · 5 Min read

How Storytelling Increased Our Blog’s Engagement By 300%

Use this simple strategy to reach more people with your content.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Friday Q & A: Is It Worth Going to Conferences and Trade Shows, How to Get Your First Customers to Trust You, and How to Gather Customer Feedback

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How do you make a startup look like a professional business?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

17 Email Scripts That Have Helped Us Grow Our Business (For You to Steal)

These email templates have made an impact on our bottom line, and now they’re yours.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

The Most Important Customer Service Metric That Most Businesses Ignore

How to Calculate Your First Contact Resolution Rate, and Why You Need to

Amanda Langford Groove Writer

Entrepreneurship · 8 Min read

Friday Q&A: My Favorite Business Blogs

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

7 Business Talks That Have Made Me a Better Entrepreneur (Plus, a Special Offer)

Most business talks suck. Here are seven that have actually changed the way I work.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

The 10 Golden Rules of Customer Service

Follow these customer service rules to make better decisions and keep your customers happy.

Luca Lyons Groove Writer

Entrepreneurship · 3 Min read

Friday Q&A: How to Come Up With a Lot of Blog Post Ideas

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How a Non-Technical Founder Can Validate a Technical Business Idea

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 5 Min read

How We Keep Distractions From Killing Our Business

Losing focus throughout your day can be deadly. Here’s how we deal with it.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

Should You Hire Customer Service Agents in Different Time Zones?

Many of your online customers might be in different time zones. Do you need to be there, too?

Forrest Murphy Groove Writer

Entrepreneurship · 3 Min read

Friday Q&A: How to deal with a great employee leaving

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Content Marketing · 10 Min read

8 Wins That Helped Us Grow Our Email List to 100,000 Subscribers

We recently hit a big milestone with our email list. Here’s how we did it.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 5 Min read

Do Customer Announcements for Minor Updates Help or Hurt Retention?

How much customer communication is too much? Here’s the answer.

Amanda Langford Groove Writer

Product Updates · 3 Min read

Introducing Our Brand New Support Widget

We’ve had a fancy-looking support widget on our site for the last few weeks. Today we are excited to release it to everyone.

Kerri Tielman Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Should you outsource your blog writing?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 7 Min read

The 7 Deadly Sins of Entrepreneurship

These are the mistakes that successful founders avoid, and you should, too.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

Why Every Customer Interaction Matters (Even Online)

It’s easy to get complacent when you’re fielding tickets all day. Here’s a reality check.

Amanda Langford Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: A Quick Tip for Reducing SaaS Churn

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

The 7 Virtues of Entrepreneurship

Want to maximize your chances of success? Practice these.

Alex Turnbull CEO & Founder @Groove

Customer Support · 4 Min read

4 Customer Research Survey Questions Your Business Can Actually Act On

The right questions make all the difference. Here are four you can start with.

Kerri Tielman Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: What to Do When Content Marketing Growth Slows Down

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Content Marketing · 6 Min read

4 Horrible Content Marketing Mistakes That Have Cost Us Millions

We’ve learned a lot from our fails. These four taught us some of our hardest lessons.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How Many Mentors Should You Have?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove