All our posts

Below, find every article ever created right here on the Groove blog.

Founder's Journey · 7 Min read

What It’s Like to Compete Against Goliath (And Why You Should Do It Anyway)

A lot of startups compete against huge, successful companies. Here’s why you shouldn’t be afraid.

Alex Turnbull CEO & Founder @Groove

Content Marketing · 5 Min read

How to Take Your Content From Good to Great

Use these tips to make any post more interesting, useful and unique.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Your Business WILL Go Through A Crisis. Are You Prepared?

Every business runs into bumps in the road. Here’s how to get ready.

Forrest Murphy Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Productivity Tips for Entrepreneurs

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 8 Min read

5 Key Questions About Validating and Launching a Business Idea, Answered

These startup questions get asked a lot. Here’s how to think about them.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

Customer Data: What Can You Actually Do With It?

Are you sitting on lots of metrics, but struggling to act on them? Start here.

Kerri Tielman Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: How Do You Make Time To Read Every Day?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 7 Min read

How Our Business Turned a Major Obstacle Into a Huge Opportunity (And How You Can Too)

We recently announced some big news. Here’s how it came to be.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

7 Tips for Delivering Memorable Live Chat Customer Service

How to Build Customer Loyalty in Real-Time

Forrest Murphy Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Considering hiring an agency to build your product? Read this first.

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Content Marketing · 5 Min read

How Storytelling Increased Our Blog’s Engagement By 300%

Use this simple strategy to reach more people with your content.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Friday Q & A: Is It Worth Going to Conferences and Trade Shows, How to Get Your First Customers to Trust You, and How to Gather Customer Feedback

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How do you make a startup look like a professional business?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

17 Email Scripts That Have Helped Us Grow Our Business (For You to Steal)

These email templates have made an impact on our bottom line, and now they’re yours.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

The Most Important Customer Service Metric That Most Businesses Ignore

How to Calculate Your First Contact Resolution Rate, and Why You Need to

Amanda Langford Groove Writer

Entrepreneurship · 8 Min read

Friday Q&A: My Favorite Business Blogs

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

7 Business Talks That Have Made Me a Better Entrepreneur (Plus, a Special Offer)

Most business talks suck. Here are seven that have actually changed the way I work.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

The 10 Golden Rules of Customer Service

Follow these customer service rules to make better decisions and keep your customers happy.

Luca Lyons Groove Writer

Entrepreneurship · 3 Min read

Friday Q&A: How to Come Up With a Lot of Blog Post Ideas

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How a Non-Technical Founder Can Validate a Technical Business Idea

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 5 Min read

How We Keep Distractions From Killing Our Business

Losing focus throughout your day can be deadly. Here’s how we deal with it.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

Should You Hire Customer Service Agents in Different Time Zones?

Many of your online customers might be in different time zones. Do you need to be there, too?

Forrest Murphy Groove Writer

Entrepreneurship · 3 Min read

Friday Q&A: How to deal with a great employee leaving

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Content Marketing · 10 Min read

8 Wins That Helped Us Grow Our Email List to 100,000 Subscribers

We recently hit a big milestone with our email list. Here’s how we did it.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 5 Min read

Do Customer Announcements for Minor Updates Help or Hurt Retention?

How much customer communication is too much? Here’s the answer.

Amanda Langford Groove Writer