All our posts

Below, find every article ever created right here on the Groove blog.

Product Updates · 3 Min read

Introducing Our Brand New Support Widget

We’ve had a fancy-looking support widget on our site for the last few weeks. Today we are excited to release it to everyone.

Kerri Tielman Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Should you outsource your blog writing?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 7 Min read

The 7 Deadly Sins of Entrepreneurship

These are the mistakes that successful founders avoid, and you should, too.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

Why Every Customer Interaction Matters (Even Online)

It’s easy to get complacent when you’re fielding tickets all day. Here’s a reality check.

Amanda Langford Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: A Quick Tip for Reducing SaaS Churn

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

The 7 Virtues of Entrepreneurship

Want to maximize your chances of success? Practice these.

Alex Turnbull CEO & Founder @Groove

Customer Support · 4 Min read

4 Customer Research Survey Questions Your Business Can Actually Act On

The right questions make all the difference. Here are four you can start with.

Kerri Tielman Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: What to Do When Content Marketing Growth Slows Down

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Content Marketing · 6 Min read

4 Horrible Content Marketing Mistakes That Have Cost Us Millions

We’ve learned a lot from our fails. These four taught us some of our hardest lessons.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How Many Mentors Should You Have?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Content Marketing · 6 Min read

How We’re Using Customer Stories to Grow Our Business

We’re using our customers to overcome one of the biggest challenges in marketing. Here’s how.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

The Huge Productivity Mistake That Too Many Customer Service Agents Make

This habit could be crushing your productivity. Here’s how to stop it now.

Forrest Murphy Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: How to Collect More Customer Feedback

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 8 Min read

4 Game-Changing Lessons Learned From Working With a Business Coach

I highly recommend that any business that wants to unlock more rapid growth should consider hiring a growth coach.

Alex Turnbull CEO & Founder @Groove

Remote Work · 6 Min read

The Most Common Questions About Building a Remote Team (Answered)

Building a remote team isn’t the norm, and most founders have questions. Here’s some help.

Alex Turnbull CEO & Founder @Groove

Customer Support · 4 Min read

5 Free Scripts for Writing Handwritten Notes That Wow Your Customers

Want to make deep connections with your customers? Here’s how.

Amanda Langford Groove Writer

Entrepreneurship · 5 Min read

Friday Q&A: How to Win at Networking Events

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Content Marketing · 5 Min read

The Only 5 Content Marketing Tools You Need to Get Started

There’s a big secret about content marketing tools: most of them don’t matter.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: My Morning Routine As A Remote Team CEO

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How do you keep a remote team motivated?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: What’s your morning routine?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 7 Min read

The 7 Common Traits of Successful Founders We’ve Interviewed

What helps successful people win? Here are a few things.

Alex Turnbull CEO & Founder @Groove

Customer Support · 10 Min read

How Managers Can Unlock the Potential of Their Customer Service Teams

Want maximum results from your support efforts? Here’s how to get the most from your team.

Kerri Tielman Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: What was your biggest business pivot?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

A Look Inside Our Automated Onboarding Emails

Automated emails are among our hardest-working tools. Here’s why.

Alex Turnbull CEO & Founder @Groove