All our posts

Below, find every article ever created right here on the Groove blog.

Content Marketing · 6 Min read

How We’re Using Customer Stories to Grow Our Business

We’re using our customers to overcome one of the biggest challenges in marketing. Here’s how.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

The Huge Productivity Mistake That Too Many Customer Service Agents Make

This habit could be crushing your productivity. Here’s how to stop it now.

Forrest Murphy Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: How to Collect More Customer Feedback

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 8 Min read

4 Game-Changing Lessons Learned From Working With a Business Coach

I highly recommend that any business that wants to unlock more rapid growth should consider hiring a growth coach.

Alex Turnbull CEO & Founder @Groove

Remote Work · 6 Min read

The Most Common Questions About Building a Remote Team (Answered)

Building a remote team isn’t the norm, and most founders have questions. Here’s some help.

Alex Turnbull CEO & Founder @Groove

Customer Support · 4 Min read

5 Free Scripts for Writing Handwritten Notes That Wow Your Customers

Want to make deep connections with your customers? Here’s how.

Amanda Langford Groove Writer

Entrepreneurship · 5 Min read

Friday Q&A: How to Win at Networking Events

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Content Marketing · 5 Min read

The Only 5 Content Marketing Tools You Need to Get Started

There’s a big secret about content marketing tools: most of them don’t matter.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: My Morning Routine As A Remote Team CEO

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How do you keep a remote team motivated?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: What’s your morning routine?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 7 Min read

The 7 Common Traits of Successful Founders We’ve Interviewed

What helps successful people win? Here are a few things.

Alex Turnbull CEO & Founder @Groove

Customer Support · 10 Min read

How Managers Can Unlock the Potential of Their Customer Service Teams

Want maximum results from your support efforts? Here’s how to get the most from your team.

Kerri Tielman Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: What was your biggest business pivot?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

A Look Inside Our Automated Onboarding Emails

Automated emails are among our hardest-working tools. Here’s why.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

How to Use SMS to Improve Your Customer Service

Think only big businesses can offer text messaging support? Think again.

Forrest Murphy Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Are NPS surveys the best way to collect customer feedback?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Struggling With a Business Decision? Here’s What to Do

It’s easy to spend weeks debating decisions, but that doesn’t mean you should. Instead: pick an open question, make a decision, move on

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: What to Do When Customers Ask You for a Refund

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 5 Min read

How Our Product Update Emails Get a 68% Response Rate

Customer emails about product updates are often an afterthought. Here’s why they shouldn’t be.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

9 Influencers Every Customer Service Pro Should Know

These nine individuals offer insight and practical advice to help you up your support game.

Kerri Tielman Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Tips for Non-Technical Founders

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 2 Min read

The Five Best Customer Service Videos on the Internet

It’s hard to find great videos about customer support. These five all deliver.

Kerri Tielman Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Should Early-Stage Startups Raise Money to Hire Developers?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 8 Min read

10 Great Examples of Customer Onboarding That You Can Learn From

Your users’ first experience is absolutely critical. Here’s how to design a customer onboarding experience that will earn you loyal customers.

Amanda Langford Groove Writer