All our posts

Below, find every article ever created right here on the Groove blog.

Entrepreneurship · 2 Min read

Friday Q&A: 3 Simple but Important Pieces of Advice for First-Time Entrepreneurs

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Growth · 10 Min read

How A 19 Year-Old Founder Turned An Idea Into A $20M/Year Business

Brian Wong on losing his job, networking and building a business by asking questions.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

Introducing Ticket History!

If you’ve ever wondered who did what on a ticket and when, our new ticket history lets you see exactly that

Amanda Langford Groove Writer

Growth · 10 Min read

Neil Patel on Building Businesses, Learning From Mistakes, and the ROI of Helicopters

The co-founder of KISSmetrics and Crazy Egg shares valuable insights on growing a business. Read the interview now.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · < 1 Min read

Friday Q&A: What’s the best interview question to ask a remote job candidate?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Growth · 9 Min read

Lessons Learned From 90 Days of Working With a Growth Coach

We’ve been working with a business coach for a full quarter now. Here’s what we’ve learned.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 3 Min read

Friday Q&A: How to Start Marketing From Scratch?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 5 Min read

Two Things That Every Business NEEDS to Be Doing Right Now

Of all of the things that gurus say that you must do, these are the only two that work for everyone.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How Do You Reach Your Competitors’ Customers?

We don’t snipe at existing users of competitors. But we make sure that when they’re looking for a better solution, we’re here with open arms

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 5 Min read

How A 30-Day Pushup Challenge Made Us A Better Team

We’re feeling and working together better than we were 30 days ago. Here’s why.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

How to Say “No” to Your Customers (And Why You Should)

It can be hard to say no to your customers. But it doesn’t need to be. Here’s how to say no to customers in a positive way

Amanda Langford Groove Writer

Content Marketing · 6 Min read

The 3 Things That Make Great Content Stand Out In A Crowded Space

There’s more and more content being published in every industry. But you can still stand out. Here’s how.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

How to Make Empathy Your Support Team’s Secret Weapon

There are a lot of “keys to success” thrown around in the support world. But there’s only one that works every time.

Kerri Tielman Groove Writer

Growth · 4 Min read

Our Most Valuable Startup Growth Posts That You’ve Never Seen

We’ve worked hard to produce great guest content for other sites. Here’s some of the best.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

Pop Quiz: How Can You Make Customer Onboarding More Fun?

Customer loyalty starts with the very first customer experience. Here’s how to make it fun and memorable.

Amanda Langford Groove Writer

Entrepreneurship · 8 Min read

How Regular One-on-One Meetings Saved Our Company Culture

One-on-one meetings take a lot of time, and the investment increases as you grow. Here’s why it’s worth it.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 3 Min read

Friday Q&A: How To Start A Software Business If You Don’t Know How To Code

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 7 Min read

Expensive Things That Are Worth Investing In For Startups

We’re always trying to save money, but sometimes that can hurt more than help. Here’s why.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

The One Customer Service Metric That Matters Most

There’s no shortage of things to measure in customer support. Here’s the one that rises above the rest.

Kerri Tielman Groove Writer

Entrepreneurship · 3 Min read

Friday Q&A: How Can I Find Problems to Solve (To Come Up With Business Ideas)?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 7 Min read

Our Startup’s Biggest Hiring Fails From $0-250K/Month

I’m proud of the team we’ve built, but it hasn’t been easy. Here are the mistakes that hurt the most.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

Search Gets a New Back-end

After 6 weeks plugging away, we are truly thrilled to release those upgrades to all of our customers today.

Kerri Tielman Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: How do you get people in your market to talk to you?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Remote Work · 6 Min read

How We’ve Optimized Remote Team Meetings For Ultimate Efficiency

Meetings are often expensive and wasteful, but they don’t have to be. Here’s how we hacked ours.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How do you make your content marketing unique? Should you?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove