All our posts

Below, find every article ever created right here on the Groove blog.

Customer Support · 5 Min read

How to Use SMS to Improve Your Customer Service

Think only big businesses can offer text messaging support? Think again.

Forrest Murphy Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Are NPS surveys the best way to collect customer feedback?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Struggling With a Business Decision? Here’s What to Do

It’s easy to spend weeks debating decisions, but that doesn’t mean you should. Instead: pick an open question, make a decision, move on

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: What to Do When Customers Ask You for a Refund

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 5 Min read

How Our Product Update Emails Get a 68% Response Rate

Customer emails about product updates are often an afterthought. Here’s why they shouldn’t be.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

9 Influencers Every Customer Service Pro Should Know

These nine individuals offer insight and practical advice to help you up your support game.

Kerri Tielman Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Tips for Non-Technical Founders

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 2 Min read

The Five Best Customer Service Videos on the Internet

It’s hard to find great videos about customer support. These five all deliver.

Kerri Tielman Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: Should Early-Stage Startups Raise Money to Hire Developers?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 8 Min read

10 Great Examples of Customer Onboarding That You Can Learn From

Your users’ first experience is absolutely critical. Here’s how to design a customer onboarding experience that will earn you loyal customers.

Amanda Langford Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: 3 Simple but Important Pieces of Advice for First-Time Entrepreneurs

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Growth · 10 Min read

How A 19 Year-Old Founder Turned An Idea Into A $20M/Year Business

Brian Wong on losing his job, networking and building a business by asking questions.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

Introducing Ticket History!

If you’ve ever wondered who did what on a ticket and when, our new ticket history lets you see exactly that

Amanda Langford Groove Writer

Growth · 10 Min read

Neil Patel on Building Businesses, Learning From Mistakes, and the ROI of Helicopters

The co-founder of KISSmetrics and Crazy Egg shares valuable insights on growing a business. Read the interview now.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · < 1 Min read

Friday Q&A: What’s the best interview question to ask a remote job candidate?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Growth · 9 Min read

Lessons Learned From 90 Days of Working With a Growth Coach

We’ve been working with a business coach for a full quarter now. Here’s what we’ve learned.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 3 Min read

Friday Q&A: How to Start Marketing From Scratch?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 5 Min read

Two Things That Every Business NEEDS to Be Doing Right Now

Of all of the things that gurus say that you must do, these are the only two that work for everyone.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How Do You Reach Your Competitors’ Customers?

We don’t snipe at existing users of competitors. But we make sure that when they’re looking for a better solution, we’re here with open arms

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 5 Min read

How A 30-Day Pushup Challenge Made Us A Better Team

We’re feeling and working together better than we were 30 days ago. Here’s why.

Alex Turnbull CEO & Founder @Groove

Content Marketing · 6 Min read

The 3 Things That Make Great Content Stand Out In A Crowded Space

There’s more and more content being published in every industry. But you can still stand out. Here’s how.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

How to Make Empathy Your Support Team’s Secret Weapon

There are a lot of “keys to success” thrown around in the support world. But there’s only one that works every time.

Kerri Tielman Groove Writer

Growth · 4 Min read

Our Most Valuable Startup Growth Posts That You’ve Never Seen

We’ve worked hard to produce great guest content for other sites. Here’s some of the best.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

Pop Quiz: How Can You Make Customer Onboarding More Fun?

Customer loyalty starts with the very first customer experience. Here’s how to make it fun and memorable.

Amanda Langford Groove Writer

Entrepreneurship · 8 Min read

How Regular One-on-One Meetings Saved Our Company Culture

One-on-one meetings take a lot of time, and the investment increases as you grow. Here’s why it’s worth it.

Alex Turnbull CEO & Founder @Groove