All our posts

Below, find every article ever created right here on the Groove blog.

Entrepreneurship · 5 Min read

Our Most Valuable & Popular Startup Journey Posts of 2015

This has been a huge year of growth and milestones for Groove. Here are the most popular lessons we’ve shared.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Answers To Your Biggest Burning Questions About Growth, Entrepreneurship and More…

We’ve been publishing our Friday Q&A series for six months. Now, you can find every answer in one place.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Friday Q & A: The Most Inspiring Businesses, Important Startup Metrics And How To Build The First Version Of Your Product

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 12 Min read

From Sleeping On A Couch To Making Millions Connecting People: An Interview With Lewis Howes

One of the internet’s top connectors on vision, hustle and overcoming adversity.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

7 Customer Service Questions That Most Business Don’t Ask, But That Yours Should

Many support teams focus solely on answering questions rather than asking them. Here’s why that’s not enough.

Amanda Langford Groove Writer

Entrepreneurship · 4 Min read

Friday Q & A: How to Deal With People Copying You, How to Compensate Startup Advisors, and the Book That Changed My Life

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

Your Best Employees Will Quit. Here’s What To Do About It.

Not everyone is committed to your company for life, and that’s okay. Here’s how to deal with it.

Alex Turnbull CEO & Founder @Groove

Product Updates · 4 Min read

Better Spam Filtering, New Account Settings, and Ticket Workflow Enhancements

We’ve been working hard these past couple weeks on a handful of features and enhancements designed to make your lives a lot easier

Amanda Langford Groove Writer

Entrepreneurship · 3 Min read

Friday Q & A: How to Say No to Salespeople, How to Find Your Audience’s Pain Points, and What to Do if You Can’t Do Influencer Outreach

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Here’s Why Every Project Takes Longer Than You Think It Will

Delays are one of the most frustrating realities of growing a business. Here’s how we deal with it.

Alex Turnbull CEO & Founder @Groove

Content Marketing · 2 Min read

Thank You

This Thanksgiving, we hit a milestone at Groove. And we’re grateful to you for helping us make it happen.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 5 Min read

Friday Q & A: Keeping Mentors Engaged, Finding Great Marketers, and When You Should Incorporate Your Business

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 8 Min read

Why Startups Shouldn’t Raise Money Just Because They Can

Many startups are raising money just because it’s readily available in the market. Here’s why most of them shouldn’t.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Friday Q & A: Quitting Your Job to Pursue a Startup, Doing Influencer Outreach in a Massive Market, and Raising Cash in the Early Days of a Business

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Growth · 13 Min read

How Wildbit Builds Multi-Million Dollar Products Working 40 Hours/Week

Wildbit’s Co-Founder Shares The Lessons They’ve Learned Building Products Like Beanstalk, Postmark and DeployBot

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Friday Q & A: How to Connect With Influencers on Twitter, How Non-Native Speakers Can Still Create Useful Content, and How Far in Advance We Write Our Blog Posts

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

Undo Send is here!

Now any responses you send will be delayed for 5 seconds, giving you the chance to undo sending if you realize you made a mistake.

Forrest Murphy Groove Writer

Content Marketing · 6 Min read

Why I Publish Answers To FAQ’s Every Week, And Why You Should Too

For the last 21 weeks, I’ve been posting public answers to FAQ’s. Here’s why you should do the same.

Alex Turnbull CEO & Founder @Groove

Customer Support · 4 Min read

Releasing a New Feature? Don’t Forget to Do This.

You put a lot of work into every new feature you build. Maximize the impact of your effort with this simple customer outreach strategy.

Amanda Langford Groove Writer

Entrepreneurship · 4 Min read

Friday Q & A: Why We Don’t Use WordPress, When Should a Startup Hire a Lawyer, and How to Promote Your Content

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 8 Min read

Why We Decided To Take An Investment (Even Though We Didn’t Need The Cash)

There are more benefits to great investors than money. Here’s the story of our latest deal.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

How to Charge 2x–10x More Than Your Competitors

Want to charge more than your competition? Learn how to optimize your customer experience to make your customers happy to pay more.

Amanda Langford Groove Writer

Entrepreneurship · 4 Min read

Friday Q & A: Tracking Content Marketing Success, How to Write a Great Author Bio for a Guest Blog Post, and the Content Marketing Tools You Need

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 8 Min read

The 8 Biggest Mistakes You Can Make When Emailing Important People

Building relationships with influencers is valuable, but it’s also hard. Here are the biggest mistakes to avoid.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

Agent Availability Status and Mailbox-Specific Twitter and Facebook Integrations

We’re excited to announce two new features: agent availability status and the ability to link social accounts to specific mailboxes in Groove

Kerri Tielman Groove Writer